Review by dwane
Good "Nice speeds, solid connection"
- Location: Pembroke,ON
- Cost: $65 per month
- Install: about 10 days
Bad "Draconian Bandwidth Caps"
Overall "Good Cable internet + It's NOT BELL!!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I got sick of crippling lag, horrible customer service and being slaved to a 5 Meg connection with Bell. After 3 years of awful service I decided to go with Cogeco. They were offering almost 5x the speeds for around the same price, albiet with about 2/3 the monthly bandwidth cap I had with Bell. (80GB/mo vs. 120GB/mo with Bell.) See review HERE: »Review of Bell Sympatico by dwane
I ordered their Turbo 14 package, because it was the best available where I live.
14mb down/ 1 mb up/ 80GB/mo bandwidth usage for $61.
Order process was great, spoke to a real live Canadian girl from Canada.
The install process was very efficient and smooth, the installer (also a female) installed a new line from the outdoor box into my house. She did a nice neat install, she had just forgotten her staple gun to secure the cable around the perimiter of the room and told me she'd be back in after a week to secure it as she would be away from work for a week. It's not in my way anywhere so I said fine. The next day the outdoor cable burying detail came while i was at work and sunk the outdoor portion of the line. You'd never know it was there.
I have an RCA Modem DCM45.
I'm running it thru a Linksys E3200.
The whole process has been painless. They don't have contracts, tradiitonal month to month billing.
My only complaint, as above, is value for money when it comes to monthly bandwidth caps. They just increased them recently from 60GB to 80GB, which, IMHO is laughable on a 14 MEG connection.
Otherwise, I'd say it's been an overall good experience, especially knowing Bell isn't getting anymore of my money once the dust settles.
--UPDATE NOV 2012: Left Cogeco for Start. The monthly bandwidth caps with Cogeco for 80GB a month had me paying an extra $50 a month just in overages.
I switched to Start Communications and I'm not looking back.
I'm getting twice as fast internet for 50 bucks a month with 300GB cap with Start.
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updated 2.2 years ago