Review by Keaters
Good "425GB of usage is perfect for my needs"
- Location: Chatham,ON
- Cost: $87 per month (12 month contract)
- Install: about 6 days
Bad "No transparency and willing to fix a massive problem in a city"
Overall "If Bell would upgrade Chatham to VDSL, I would jump ship in a hard-beat to a TPIA for VDSL service."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I love the fact I can get 60Mbps down and a future upload of 10Mbps and to pay $64.95 for it is awesome. You cannot beat that price with any other provider out there. I am so happy I got this service and don't have to worry about anything. Will update my post in a few months to give you a better idea of how it goes.
Update: Over the past 4 months, I have been blown away by the incapability of Cogeco to manage the network in Chatham. All of Chatham is currently under a slow speeds issue for all DOCSIS 3.0 speeds due to over subscription, and nodes that need to be upgraded. You think, to avoid pissing off their customers, they could get their act together and upgrade their service to handle the existing problem. What makes this even more stupid is the fact my account was given to a member from the Office of the President and I was told there is no exact time frame for repairing the congestion issue during peak hours problem. Then, I find out from friends and colleagues who have Cogeco on the Ultimate 30 that they are being moved to the Ultimate 55 by mid April. So Cogeco will upgrade speeds, but upgrade the network to resolve the existing problem before do this? Cogeco just needs to be more transparent and more active with their customers when it comes to issues like this. I would not be as iritated and upset as I am now. Oh well.
Update: Well, as of May 13, 2014 - MARK THIS ON YOUR CALENDAR - The slow speeds problem in Chatham and artificial node congestion has been resolved with the removal of the analogue tv channels and the changing of the channel bonding from 3x1 to 8x3. Now, not only do I get a full 60-62Mbps down, I also get a full 10Mbps up. I am just blown away by the fact that I said this needed to be done 9 months ago and Cogeco took their time because someone high up decided to wait this out until now. I can say, that I am finally happy to see consistent speeds with no problems at all. Now the wait will be to see when my connection will jump for the legacy Ultimate 60 to the new Ultimate 120. The count down is on and will update once Chatham finally sees that upgrade. Of course adding additional HD channels for overpriced TV and adding more HD Ondemand seems to be of more priority at the moment. I would have agreed with that a while ago, but with the advent on HD streaming video and the cost being 1/5th that of Cable TV, I would never go back unless the package pricing decreased with the removal of theme packs and better pick and pay options.
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updated 287 days ago