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Review by mazhurg See Profile

  • Location: Brighton,ON
  • Cost: $46 per month
  • Install: about 30 days
Good "Simple, reliable, no limits (so far)"
Bad "Mandates modem rent, Latency spikes at times"
Overall "Ok ISP, little is any issues."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

As part of a move from Ontario to Manitoba, I contacted MTS in July in order to have services ready on my actual move in August.

Got charged as of 1st August even though they were told that the service was not required for the latter part of the month. On moving day, found no connection at location, 1) modem was sent to the wrong address and 2) building inside wiring was not connected (to their credit this was not their fault and they actually sent a tech on a Saturday to fix this.

They force a modem rental, even after being told that this customer had proper and compatible modems. (to this day, their modem is in the mailed box).

Speeds are OK, 7/1 and fairly close. No limits on up/down that I could discern either on their AUP or documentation, also up time is nearly 100%. However, in my case the point is moot as I do not use large amount of bandwith in aggregate.

I do have some issues with latency, which can run anywhere from 150 at times. Not excessive, but occasionally annoying for a gamer.

Overall, little to say since the initial problems were ironed out. Overall all I got to say is that it just works.

-- Update May 14 2010: Upped the reliability +1 to 5 as I must say I have yet to lose connection in 9 months.

-- Update Feb 2011: For about 2-3 weeks now, much jitter on the line and most streaming inbound is slow ( 2mb/s), yet speed test appear to be fine.

Latency tests are showing edge routers, especially towards lvl3 spiking and it is possible that the issues are with those.

Lowered connection rating, and will further if this issue is not addressed.

-- Update Jan 2014 - Excellent connection, no issues since last update.
-- Sept 14 - No longer with MTS (moved out of their areas), however they are a good recommendable ISP.

member for 10.9 years, 5911 visits, last login: a few hours ago
updated 204 days ago