Review by (hidden by request)
Posted: 9.8 years ago
(review was emailed from domain webonsite.net)
 Washington,District Of Columbia,DC
 $49 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Hello,
I have been on Bell Atlantic's InfoSpeed DSL since July. I have had no
end of problems with it. Their technical staff is useless since their
troubleshooting knowledge is limited to reading an 'area outage white
board' and repeating simple configuration questions (e.g. Is your modem
turned on?) to you. Once you get forwarded on to the second level, you
are told that they can take 72 HOURS to respond. Outages last from hours
to up to a week at times. I could go on for pages about all the problems
I have had, starting from a botched initial installation, but I'm going
to cut this short. My advise is- STAY AWAY FROM BELL ATLANIC, THEY
AREN'T CLOSE TO GETTING THEIR ACT TOGETHER.
Bryan
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