| Review by firephoto |
member for 10.1 years, 4962 visits, last login: 2 days ago
lodged 2.5 years ago
- $35 per month
- "It works sometimes"
- "It is the same old crap as Verizon. They seem unable to fix what breaks repeatedly."
- "If there were better options they wouldn't have my business."
|Pre Sales information:|
Value for money:
(ratings match consensus)
So the good old Frontier/ex-Verizon/ex-GTE... They buy out the area from Verizon, or more like they take the debt of Verizon, and they don't do a damn thing except put new stickers on the trucks and signs on the CO. All their networking routes still say verizon. The service fails multiple times a month just like it did with Verizon. How hard can it be to FIX something that fails in the SAME EXACT way multiple times? If you've ran out of bandwidth buy MORE instead of buying your investors and managers vacations. You are an internet provider so I could care less about your feel good advertising and stickers, provide some internet that doesn't fall on it's face. It's just a network, my network works 24/7 365 without issues in my home so why can't yours?
................................. ever hear of giving a company a chance. damn! they only had the network for what? 4 months and you except changes over night! damn! i'd have to have you for a customer! give them a break and let them improve! they can't just flip everything over night.
www.twopugsbrand.com Kosher, Vegan, and Organic Certified Dog and Cat treats/foods and other products! www.etsy.com/shop/snakx4u/ Organic, Kosher, Gluten Free, Vegan Human Baked Goods
| |firephotoFacts hurtPremium
Re: ................................. 4months to replace or fix some networking hardware not possible? It's a joke that they don't fix it, but just stupid if they can't.
They've had a chance and nothing has shown they are going to change the same behavior Verizon had. I also have my doubts if they truly have control of their network that has the problems or else they would get around to renaming the damn equipment on the routers already.
Lastly it's a review, their service isn't very good right now so I'm not going to sugar coat it like their stupid press releases. When they provide good service they'll get a good review but when they can't fill up a 1.5M pipe for 10 seconds at a time they have some serious issues in this year that is 2010.
Say no to JAMS!
Maple Falls, WA
Re: ................................. firephoto... give us a chance to fix what our previous logo did!
4 months to completely take care of every issue, oversight, problem or oversold dslam is not even remotely enough time. We're just now getting a handle on what the real problems are and which ones we can take care of quickest.
Frontier got the "GTE 13" states without ever having been able to see the real plant. The discovery of just how things were began at midnight eastern time on the 1st of July and not a moment sooner.
IM me your telephone number (or dry loop number if that's what you have) and I'll figure out what the real story is behind your trouble. If you're not comfortable with that, try (877) 462-8188 (the real number, not the Verizon referred one you posted earlier) or (877) 500-5518 (the HSI support group in West Virginia.
Note: By December, our goal is to route all calls to Frontier 13 (fGTE territories) to a call center in your state, and zero offshore. Every time you call, you will speak to a Frontier employee, not a contractor.
Frontier Takeover in WV Pathetic I got DSL service as soon as it arrived in our rural WV area and was very pleased with the service and reliability from Verizon for 6 years. Less than one month after Frontier took over, my 7 MB service was regularly registering somewhere between 128 and 512K - barely better than dialup. Recycling the modem and router would bring the speed back for a few minutes, then it would go back to molasses. I switched to the cable company after asking some friends about how they liked their service. I then called Frontier to cancel and their service rep then has the gonads to suggest that I must have done something to cause the slowdown, I should have had their tech come out and check the lines - then asks why I switched to the cable company?
1. Quality of service, 2. value for dollar spent, 3. Speed.
Frontier raised the price I was paying for 7MB (their max) from $39 to $43 per month immediately upon taking over. Through the cable company, I got a reliable 15MB connection for $49 per month. I'd have been fine with Frontier is the service quality had remained the same - but it didn't. They drove me to the other provider.
The only thing I regret about this divorce is that I cannot have the verizon email accounts forwarded to an account of my choice - only to Frontier.com.