Review by kenprevo
Bad "Bad is being optimistic"
- Location: Portage,Porter,IN
- Cost: $30 per month
Overall "Customer Service is an oxymoron"
Value for money:
(ratings below consensus)
When the thaw happened my connection went south. It would work for a few minutes at bad times and for a half hour under good times. I contacted them and would get disconnected before they completed accepting the trouble report. My longest wait was 29 minutes. Toward the end of this attempt to get things restored, they lost all trouble reports and exchanges. I was supposed to start all over.
The problem is simple. In the service, I was a central office repairman. The pair I was on was picking up moisture in the spring thaw. That can get expensive when there are no or limited replacement pairs. It also moves a huge distance from Bell's 5-9's for system stability. I constantly got site not found messages in my browser when it was at its worst. At it best the progress scale would pause; finally the site would appear in the browser.
When it was still Verizon there was a local storefront with someone you could talk to. Frontier's closest office is over 60 miles away and about $3 in tolls if I ever got that desperate.
The company is totally unacceptable when a problem arises. It doesn't take a genius to know there is a moisture problem and the pair needs swapped. Instead, their only fix was to try to rebalance the line from the central office -- cheap and useless lip-service.
I had started several years ago with Verizon. They sold to Frontier. And the slide started. Frontier missed estimates last quarter and it is easy to see why. I am happy to be a former customer and having the opportunity to contribute to further losses on their part.
member for 11.9 years, 220 visits, last login: 150 days ago
updated 2.9 years ago