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Frontier Communications page on DSLReports
Six Month Rating

Reviews:
bullet 409 reviews (114 good) (208 bad)
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Review by R01k See Profile

  • Location: Rochester,Monroe,NY
  • Cost Contract price not specified.
Good "Plan price."
Bad "Everything else. Horrible speed, conection falls, bottleneck, customer serive reacheable after a laberinth of number menus..."
Overall "They need to stop just selling and invest in performance."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been in this nightmare for more than one year now. I have line phone and DSL. The DSL connection falls for about 4-8 minutes when we pick up the line phone or it does it randomly and I have to restart the router for restoring it. Slow speed and nearly unreacheable customer service. I'll switch to TWC as soon as I can.

member for 2.5 years, 0 visits, last login: 2.5 years ago
lodged 2.5 years ago

Comments:

scottymead

join:2007-07-29
Post Falls, ID

Line Filter

Do you have a DSL line filter on the jack with the phone? If not then you will have that very problem your having, if you do have a line filter then you might need to get it replaced.

Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

Re: Line Filter

He could also have a short on his line that is triggered/cleared while the phone is off the hook, or he could also have a bad Half Ringer which are also known to play up with DSL connection as well.

scottymead

join:2007-07-29
Post Falls, ID

TWC

My honest opinion... Time Warner Cable is BAD, I swiched from TWC to Frontier and I never looked back. I love Frontier, never once had a problem with the service.