Review by big_e 
member for 2 years, 203 visits, last login: 3 days ago
updated 238 days ago
 undisclosed location
 $72 per month "Connection was reliable, few outages." "Slow, Company is very consumer unfriendly and seeks to price gouge." "Only use if its the only game in town"
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(ratings match consensus)
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I established service before verizon sold it off. 1.5 meg was all that was available in the market at the time. Frontier then took over and for a month DL speeds dropped down to 500 kbps due to congestion at the CO. I had to complain to the local manager and I got compensated for that months worth of service. Since then I had no more speed issues.
Frontier is a very consumer unfriendly company. Their provisioning policy sucks. Even though they say on the bill you are paying for 3 mbps they will refuse to reprovision your modem for that speed without resigning a 2 year contract, then they will claim your line won't support any kind of speed increase when it actually can.
Frontier has many bogus fees. I never got suckered into the $7/mo modem rental fee, but if I were to establish new service I would be forced to accept it even if I provided my own modem. Their modem cost them at most 50 bucks and over a 2 yr contract the modem would have paid for itself twice over. Then there is the $1.50/mo "because we can" HSI surcharge. Frontier does not offer DSL without phone service, so you will be stuck with a landline you may or may not want. Overall for sub 3 mbps the monthly cost after the promo pricing is in the $70-80 dollar per month range. This is a very poor bargain.
But wait it gets worse, if you signed a 2 year contract with them you it automatically renews for another 2 years. The early termination fee is $200 and not prorated. If you signed up for Unlimited "Digital" phone, you would face yet another $200 ETF for their already incredibly overpriced voip service. If you bundled dish add an additional 17.50/mo for each remaining month in the contract. Overall if you sign up for their ultimate dish/digital phone/DSL bundle are dissatisfied and cancel after 1 month you will pay $800 dollars in termination fees.
A frontier radio ad has a frontier subscriber saying "I've got freedom up the wazoo". A frontier subscriber is held at ransom and cannot leave frontier without paying at least $200 dollars.
If frontier continued to followed Verizons pricing policies, like no automatically renewing contracts, no mandatory modem rentals and bogus surcharges and focused on increasing the speed and reliability of their network there will me many far happier customers. Instead Frontier has opted to lock them down in a contract, gouge them as much as possible, give them the slowest internet they can stand, then charge as many ETFs they can when the customer finally leaves for any reason.
I was so glad to move to a property where I will never have to deal with Frontier again. Comcast is a saint compared to this company. The only reason anyone should subscribe to frontier is if it is the only source of internet available.
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