| Review by asdfasd2 |
member for 7.2 years, 5 visits, last login: 109 days ago
lodged 116 days ago
- Contract price not specified.
- "Not owned by recording industry. I've never had a C&D."
- "Unstable, speeds not as advertised, poor tech support, VERY slow for what you pay"
- "Don't use them unless they're the only ISP in town."
|Pre Sales information:|
Value for money:
(ratings below consensus)
For the first few years of being with this company (since around 2003), I was miserable. Something in their box out in our yard was messed up, it was making our connection essentially unusable for MMO gaming and completely down altogether when it rained. They kept sending techs out, they started threatening to charge us for the tech trips, they kept not fixing the problem. Some of their attempts at "fixing" it resulted in our speed dropping to half for no apparent reason and it took years to get them to revert THAT change (same old distance excuse, despite the fact it was 2x faster before they started messing with it to "fix" things). EVENTUALLY, they finally replaced whatever was buggered up in the box and apologized.
The net itself, when "working correctly", is unstable, especially in the evenings, because they need a serious hardware upgrade to get with modern times. There are times when pages won't load or game latency spikes up to 2000ms.
I still have random short periods of no connection at all, though fairly rare now - 1-3 times a month.
That aside, their prices for slow internet are absurd. If your internet is slow, they will blame you or the distance, even if it's their problem.
Also worthy of note:
This is one of the companies that tried to implement a 5gb cap on slow $50/mo 3mbit connection with a steep charge per gb. Bandwidth doesn't cost nearly that much! And it's so slow compared to modern internet!
I'm not exaggerating, unfortunately. I've put up with this company because the only other ISP here is Time Warner - it's way faster but it's owned by the recording industry and too far to service me anyways.