Review by DurhamDanger 
member for 26 days, 3 visits, last login: 12 days ago
lodged 26 days ago
 Durham,Durham,NC
 Contract price not specified.  "Local Tech Support are Great" "Oversold DSL leads to speeds LESS THAN Dialup" "$5 credit off bill still does not help crappy speeds"
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I was one of those many people who had Verizon before they sold Durham to Frontier. The sale was years in planning during which time Verizon ran Durham into the ground. On the switch to Frontier my network immediately bottomed out. However the field engineers and local techs worked through the issues and fixed my 3Mbps/768kbps to acceptable speeds hovering around 2.5 Mbps.
Until last week that is...we have been experiencing terribly crappy speeds during the evening hours and just plain crappy speeds during the day. We've even had network disconnections happen now. My last speed tests are now showing horrific speeds of 168kbps down. That is even crappy for dial-up!
When consulting with the technician, she admitted Durham has been over-subscribed in DSL and they don't expect to have it completely fixed until June 2013. Sending me over to customer support, they could only offer me a $5 credit for six months. That's five dollars off unusable service? It's like handing a company money for absolutely nothing.
I was supposed to get a call from the local technical manager to either explain the issue and do something about it or offer up something else. Nope. No call today.
I am having to move to another service (most likely Earthlink cable) to get the Internet back into my house.
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