Review by DeLiver  - Location: Cincinnatus,Cortland,NY
 Business customer- Cost: $379 per month (36 month contract)
- Install: about 1 days
Good "I have inside support numbers and know the techs and managers."
Bad "VDSL2 at 20/3 (unbonded,unvectored) is what I can get at the moment, 20/5 is doable and I should have pushed it. Next time."
Overall "Frontier or TWC? I'll stick with the local people."
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Install Co-ordination:
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Tech Support:
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(ratings match consensus)
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I won't bore everyone with the details of my long term connection with this telco. For the quoted price, we do two fixed IP DSLs, 3 full featured POTS lines and an 800 overlay. With the inside contacts (evading the 800 merry-go-round) the service is excellent. I don't abuse those contacts and get in the 800 queue like all of you, using the lingo that gets you bumped up the food chain. I will say that customer service has degraded somewhat since the Verizon integration - most of the CSRs don't have the detailed information available to deal with sales or support in a particular area. Any change in service will be borked, either service itself or billing - it really is a minefield and needs improvement. If I call for business support, that is what I expect to get. Why do I get asked for residential or business service when I call the business number? Fix it.
I do sympathize with the residential customers out there on long loops, it is tough. I can only speak for my area, and those loops would be in much better shape if the county highway department and your buddy with a backhoe would do an 811 before they dig. Seriously. Copper is only bad when abused or stolen.
Finally, I'll admit to posting this because I tire of the endless drive-by 'reviews' of this company. They are trying hard at least in my area. I'm hooked to a brand new Adtran 5000 as I type.
Life is good.
member for 9 years, 2627 visits, last login: a few hours ago
lodged 37 days ago
Comments:
  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Drive by reviews? Really? What makes theirs "drive by", and yours more pertinent? | |
|  | DeLiverPremium
join:2004-09-01
Cincinnatus, NY | Re: Drive by reviews? "Fair warning: reviewer joined this month" | |
| | | spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Re: Drive by reviews? said by DeLiver:"Fair warning: reviewer joined this month"
Really? | |
| | | | | Hm. So, does that mean when you joined you were so special that you didn't get "Fair warning: reviewer joined this month"? | |
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| | Don't buy! Frontier Internet is always extremely slow and every week we have to call them to fix our Internet because it won't work. Worst service ever. Won't be getting again. | |
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