Review by shoechew  - Location: Delray,Hampshire,WV
- Cost: $65 per month
Good "I have nothing good to say about Frontier"
Bad "Over priced garbage. Lies."
Overall "Yes, Frontier is the very lowest bottom line."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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»www.bbb.org/
»www.fcc.gov/complaints
»www.wvago.gov/publicresource.cfm
»www.psc.state.wv.us/complaints/default.htm
We have had Frontier just over a year and it has always been unacceptable. Over the past 2 months I have complained several times to Frontier, the BBB and the FCC. I guess they robbed from the rest of our neighborhood to give extra speed to us because lately our Speedtest results are twice as high as the neighbor's. Now Frontier insists there is nothing wrong with our connection and they act like I am lying when I tell them it STILL slows to a crawl in the evenings. Even IF the connection was stable and reliable, $45 for 1 meg would still be a huge ripoff and such overpricing should be criminal considering how slow it really is. We can't even go back to dial-up because Frontier will charge a ridiculous/per minute rate for data.
member for 58 days, 9 visits, last login: 30 days ago
lodged 30 days ago
Comments:
 | | Frontier I don't have any problems with Frontier. Speeds depend on the distance to the Dslam. We have 3meg here and most of the time its right around 3meg. The end of the summer it dropped down to 2meg but now that the kids are back in school things are back to normal. | |
| | | Frontier is OK - speeds usually as claimed seems as if uploads are being compressed as of late - vpn to ADSL is barely usable - but usually getting the download speed advertised (3~5 Mbits down). Upload speed is another issue - should be 300k and best at this end has been 178k. Contacting customer service usually resolves lag/jitter/speed issues - for a time - then need to call again. VoIP on this line is marginal. The local tech is AWESOME tho - much better service calling the tech directly than putting in a trouble ticket. I can't imagine that TWC would be any better though - got us all over a barrel so for now it's the option that's available. (A captive market). | |
| | | Yep I can sympathize.
I've been waiting for about 50 days for my install. 
But they say I'll be good to go on 10/2. I hope so. | |
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