Review by lawsoncl
Good "Mostly reliable, slows down a bit in heavy usage hours"
- Location: Spirit Lake,Kootenai,ID
- Cost: $65 per month (month by month)
Bad "Capped at 1.5 service even though line support 4-meg"
Overall "Only available option, so I'm stuck"
Value for money:
(ratings match consensus)
Frontier customer support sucks. When you call for support, their goal is to get you off the phone. They keep closing tickets for no apparent reason. Their own techs have told me that my line will support up to 4.7-meg, but their helpdesk will insist that I'm only eligible for 1.5 meg in my market area. The real answer is that the Frontier infrastructure is so poor, that they are artificially limiting connection speeds so they can sell more service without actually upgrading their equipment.
member for 5.8 years, 109 visits, last login: 10 days ago
updated 271 days ago