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Review by loribrian See Profile

  • Location: Alexander, Morgan, IL, USA
  • Cost Contract price not specified.
Unbelievably BAD
Pre Sales information:
Install Co-ordination:

Called to get internet and they said I was all set. Week goes by and nothing so called again to find out what was taking so long. Said order must not of went through and had to set it all up again and do credit check again. All set. Another week goes by and still nothing so call for the 3rd time to ask what is going on with our order and when are we going to have internet??? Customer Care apologizes that the first 2 Representatives did not set us up right, sets up the account, says we will have our modem by the 22nd, says he will credit us $25, waive the first mo. bill and any prorated chrgs due to all the problems we have had trying to get our account set up and sends us an email of everything he promised us. Ok FINALLY we are getting somewhere. WRONG.. Calls me 3 days later and says that we cannot get internet service due to it being limited in our town and we're being put back on a waiting list! I said "Your joking, right?" I said, So basically what happened is since our order didn't go through the 1st time which was frontiers mistake, someone else called up to get internet service in our area and got our spot for it while we thought we were all set up and waiting on frontier. He tells me yes that's basically what happened. Very unprofessional and wouldn't recommend them to anyone after this experience.

member for 9.6 years, 1 visits, last login: 9.6 years ago
updated 9.6 years ago

sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

Might be in the coverage area.

Looks like you might be in the coverage area for this ISP..

»royell.net/broadband-int ··· rnet.php

gsuburban
join:2000-02-29
Glendora, CA

gsuburban

Member

Frontier Communications

I read some place that Verizon owns Frontier.