dslreports logo

Review by Darknessfall See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Telco party Southern New England Telephone
TV features, uptime, price, decent packages
N/A
More people should consider it!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

SEE ORIGINAL U-VERSE REVIEW WITH MORE DETAILS HERE:
»Review of AT&T U-Verse by Darknessfall

*Update: 7/28/14

I recently upgraded our broken VIP1200 to an ISB7005 which is must faster. I also downgraded from Max Turbo to Max Plus(getting 23/2). We also downgraded to the 200 minute plan a few months ago. My bill is now $109.

Since the last review we replaced our second VIP1200 with a ISB7005 and our VIP1225 with a VIP2250.

*Update: 11/09/14

We haven't had too many issues since the transition. I'm awaiting my first Frontier bill to see if there are any mess ups with my promotions. We're waiting for the caller ID on TV to come back though. I'll give it some time. I wish Frontier had a more robust online management website though.

*Update: 2/3/15

Unlike AT&T, Frontier finally fixed the database in our area to allow our road to be eligible for Power(45 Mbps) up from primarily 18 Mbps.

*Update: 2/25/15

Since my last post, my caller ID on TV has began to work again since the transition. Today we had a tech come out to switch us out to CAT5 so we can use the NVG589 gateway.

In the process, our 6 year long issue with our caller ID on our phones was solved accidentally. The caller ID on our phones finally work again since our original U-verse install in early 2009.

The appointment wait time was pretty long though. They were backed up for almost 2 weeks. However, I contacted a Frontier escalation team who was able to get someone out the next day which was pretty impressive.

I changed my 4/5 install coordination rating to 5/5 and dropped the tech support rating to 4/5 primarily because there was a few issues involving the typical tech support. Some people said very different things from one another and it doesn't seem like the departments are fully linked.

*Update: 6/13/15

Still no major issues with the service. Customer service seems to be ok still. Wait times are dramatically reduced compared to what I used to originally see.

*Update 11/5/2015

Figured I would update since it has now been a year since the sale. No problems to currently report. Since the last update, I had my gateway replaced and had my installation updated. I had a great experience with the local technician. I also exchanged a ISB7005 for a VIP2502W. I currently have a VIP2250 DVR, ISB7005 wireless receiver, VIP2502W wireless receiver, and a NVG589 gateway. Billing has been fine. I'm kind of dreading having to re-up my triple play promo though. If things go sour, I will drop a rating or two. I did have one issue with the replacement gateway. It wasn't in the system, it took about an hour to get it manually added to their hardware stock. It was on the account, but once they removed it, it didn't exist on their end, so it had to be manually done. I would deduct a "Tech Support" rating, but I already have it at 4/5 and a 80% still represents that. I deleted some previous updates I have made to this review so it wouldn't be so long. I might eventually scrap a lot of them and make a new review covering everything like I had done with my original AT&T U-verse review, since a lot has changed since then.

*Update 4/10/2016 -
Since my last update I have changed my bundle due to promotions expiring. I ended up with FrontierTV(VantageTV) Prime + Max Plus + Voice 200 + 3 receivers(DVR) for $104.99. I have dropped my "tech support" rating from 4 to 3. I wouldn't say they're the good, but it's kind of expected to be bad with most companies.

member for 11.6 years, 6612 visits, last login: a few hours ago
updated 7.9 years ago

jlarysz
join:2014-11-16

1 recommendation

jlarysz

Member

Frontier smtp emails getting dumped

I use Frontier DSL through lack of choice, and until yesterday I have been using their smtp servers to send emails using Microsoft Outlook. I discovered that since the end of August 2014, no emails were being delivered to a specific address if sent from my Outlook client. I traced this to a machine on the mailing route called "filter01.roch.ny.frontiernet.net". No emails for this address routed through this particular machine ever left it. They were not being bounced back to me, so they were being dumped. Frontier chat support were completely useless - "lorelei" (age, sex, qualification and location unknown) concluded that the port on which I was collecting POP3 traffic needed tweeking and had no idea what that blocking server was doing - and wasn't interested in finding out. I do not know if other recipient addresses were being dumped too - I can only find out if someone expecting an email from me doesn't get it and complains about it. I am now using a different smtp server and feel a lot more confident that the mail will get through.
jlarysz

1 recommendation

jlarysz

Member

Frontier DSL Performance

I use Frontier Communications DSL in western NY state - it's my only option. It is a poor service. Performance is erratic; it is always slow, but often it is very slow. The local techies can't do any more. The infrastructure is terrible and Frontier are not the kind of company who invest any more than the minimumin their service. The company does not deserve many of the people who work for it.