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Review by jumper1981 See Profile

  • Location: Chloe, Calhoun, WV, USA
  • Cost: $80 per month
  • No Cap
The customer service is always available
the customer service tells me the same thing everytime
Frontier DSL is horribly slow all the time and worse during peak times, don't buy.

I signed up for the DSL 1.3Mbps plan, the only one available in our rural area over 7 years ago and at first it was enough speed to stream a decent quality youtube or netflix. I could download updates fairly quickly and had no complaints. After about 5 months the speed started dropping off and after the slow 6 month process it bottomed out and has never been updated, upgraded or fixed. I am a computer technician in my area and service over 100 people's computers and devices. Everyone that I service in this rural area has exactly the same problem. Streaming is out of the question, and downloads are a joke. I briefly switched to Hughesnet to try and get some symblance of high speed but they are expensive and capped. So I am stuck with Frontier, the only option in my area. My speeds are always below .5Mbps and normally float around .25-.3Mbps...and the upload is far below that. I am being charged 40 for dsl and 40 for phone. I have called and spoke with all my representatives, attorney general, PSC and FCC, and filed complaints with the BBB. Nothing has gotten Frontier to fix their systems. They say it is too expensive, or parts are hard to find or that their is no money available for "our area"...

We do not receive even half the promised speeds yet they still charge us full price. Sometimes they issue a 10 dollar credit here and there but they are still ripping us off. We need to have fiber run to the DSLAM nearby and bridge that one with the one on down the road and then they could offer different packages and better speeds. They have NO plans to do this. I have spoken with some higher up managers and executive contacts and they basically told me "tough". I am sick of being the low man out. If anyone has any advice please PM me.

PS. we experience frequent line drops and fuzz on our phones here too...the copper that is running in these parts are all over the place. In trees, above and below ground, touching the ground, broken and basically black taped back together. I have actually picked up the phone and felt like I was back in 1970 with party lines because I heard the neighbors conversation. Tell me that there isn't anything wrong....that is laughable. Rural WV has been literally the last for upgrades and my business and other people's business is hurting because of it. I design and implement web pages and cannot do so from home because FTP cannot resolve the host or destination long enough to secure the connection so in order for me to do that part of the business I have to drive an hour to the nearest town and steal wifi...it is absurd.

member for 9.1 years, 51 visits, last login: 4.1 years ago
lodged 9.1 years ago


Deanna
@frontiernet.net

Deanna

Anon

DSL

I'm in the same boat. Moving to a rural area and frontier only offers DSL. My kids both use u tube and my son plays xbox live. I don't know what to do. BTW, I've never had DSL before and it's not installed yet but, is it wireless? We use iPad and kindles and wanted to know how it worked with them. Thanks.

diablo18926
R.I.P. Donald Lee Wise
join:2011-04-21
Friendly, WV

diablo18926

Member

Re: DSL

The frontier modem is a wired and wireless router so yes you can set mobile devices to where it goes through you're frontier DSL service. You may need to go into your router and configure some settings first so that it's visible to mobile devices and you should password protect it.