Review by Piggie
Good "Few any more"
- Location: Fort Mc Coy,Marion,FL
- Cost Contract price not specified.
Bad "FAP lasts 24 hours if you exceed your bucket"
Overall "This is currently the last resort of even the satellite companies. For some with their new policy, dial up still works as good."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I just left Hughes.net today, Nov 30, 2006 for Windstream DSL.
I would suggest to anyone satellite that only has an option of slow dialup, in the 28.8 range. Anyone on fast dialup I am not sure what to tell you to do.
The three things I will not miss about Hughes.net.
1) FAP and Latency
2) Customer Service, equalled only by HP as the worst it can be then some, awful.
3) The price. I went from $70/month for Pro to $30/month for 3mbps DSL on Windstream.
Update May 2007 after the new FAP policy.
If I were you on a modem that could hit 43K or so, stay with that.
Their FAP policy is now totally user abusive. 24 hours of no internet if you exceed your allotment. Way way too big a penalty to be put on a user.
Their customer service continues to get worse, reading the forum since I left Hughes.
Now with the new FAP, the $60 account is about worthless. You need to consider a bigger account and if you can afford it, get the 1.2M dish and a business account.
Hughes is now so bad, it should be considered the worst ISP in the United States.
This is not only because of the new FAP, but when they changed it, they didn't inform one single user to be careful because after a 1/3 of your allotment you will be penalized with lower refill rates, nor did they tell people they were going to get 24 hours without internet until it happened to them.
Horrible way to run your customer service , just terrible.
Last thought. Had I still been on Hughes, when this new FAP started, I would have gone back to a second phone line and dialup, I kid you not.
member for 9.1 years, 807 visits, last login: 160 days ago
updated 2 years ago