Review by Piggie - Location: Fort Mc Coy, Marion, FL, USA
- Cost Contract price not specified.
Few any more FAP lasts 24 hours if you exceed your bucket This is currently the last resort of even the satellite companies. For some with their new policy, dial up still works as good.
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Mail,DNS,News: Value for money:
|
I just left Hughes.net today, Nov 30, 2006 for Windstream DSL.
I would suggest to anyone satellite that only has an option of slow dialup, in the 28.8 range. Anyone on fast dialup I am not sure what to tell you to do.
The three things I will not miss about Hughes.net.
1) FAP and Latency
2) Customer Service, equalled only by HP as the worst it can be then some, awful.
3) The price. I went from $70/month for Pro to $30/month for 3mbps DSL on Windstream.
Update May 2007 after the new FAP policy.
If I were you on a modem that could hit 43K or so, stay with that.
Their FAP policy is now totally user abusive. 24 hours of no internet if you exceed your allotment. Way way too big a penalty to be put on a user.
Their customer service continues to get worse, reading the forum since I left Hughes.
Now with the new FAP, the $60 account is about worthless. You need to consider a bigger account and if you can afford it, get the 1.2M dish and a business account.
Hughes is now so bad, it should be considered the worst ISP in the United States.
This is not only because of the new FAP, but when they changed it, they didn't inform one single user to be careful because after a 1/3 of your allotment you will be penalized with lower refill rates, nor did they tell people they were going to get 24 hours without internet until it happened to them.
Horrible way to run your customer service , just terrible.
Last thought. Had I still been on Hughes, when this new FAP started, I would have gone back to a second phone line and dialup, I kid you not.
member for 18.3 years, 823 visits, last login: 4.2 years ago
updated 11.2 years ago
|
fsquirrelgpr
Anon
2007-May-21 8:24 pm
Completely Agree with Reviewer, Dialup is betterI switched right after the FAP change back to dialup, even with the 26K speeds I normally get, it is better then HughesNet became. At least I can let downloads happen overnight on my 2nd phone line with a 56K router (hooked up to my wireless router). The Fapped speed is on HughesNet is worthless, 26K on dialup crushes it. | |
|
|
Paige
Anon
2007-May-22 12:48 pm
You have all saved someone from HughesNetAfter reading all the reivews, i decided to cancel my HughesNet order. i know i could have taken my chances, but all the anger in these posts were toooooo scary! I would like to comment on the fact that it took me 45 minutes and 5 different phone numbers (all of which gave me a different number i already had) to cancel the order. Thank you!!! | |
|
| |
Re: You have all saved someone from HughesNetWay to go Paige!
I am getting a T1 installed here at the house in a few weeks. HN is gone, and we are throwing party!!!
I am so tired of throwing a hundred bucks out the window every month for what I now consider a dial up connection. That is when it works! Reboot the 7000 3-4 times a week, and wait an hour or more for everything to come on line.
Then watch everything stall to a snails pace after downloading my email! Even right now, I went over to the Detroit Freepress website, it took well over two minutes to download, and was still working when I just hit a link.
This is dial up speed!
I wish I could get cell, DSL or cable here. A T1 is my only solution at present. Sure it costs some coin, $500 a month. But it will be worth it in my book! | |
|
| PiggieJust A Pig With A Computer Premium Member join:2005-11-23 Orange Springs, FL |
to Paige
said by Paige :
After reading all the reivews, i decided to cancel my HughesNet order. i know i could have taken my chances, but all the anger in these posts were toooooo scary! I would like to comment on the fact that it took me 45 minutes and 5 different phone numbers (all of which gave me a different number i already had) to cancel the order. Thank you!!! Paige, glad I saved you. What it took to cancel is not unusual either. Hughes was just ok, before their new FAP policy. Now you step just one byte over the line and they for all purposes turn off your internet. Wise choice. Sooner or later some other broadband will get to your place. Glad I saved just one person. Piggie :@) | |
|
|
Hughes net customers may want to UPGRADE to dial up.No lie. It is slow as it is but when you get Fapped you can't even get a single page to load. They told me I had UNLIMITED service. Let me clarify what they meant by unlimited. You have a connection and can connect. It does not mean anything will load or work or that you can even use their service. I like others, have had my computer off to find usage when I awake. Then they cut off my service and say I used too much.?????? STAY AWAY. If you have to call cust service you get irritable people who speak in a dialect you will never be able to understand. I am here only because there is no other choice but dial up IS faster is you are fapped. You can't even log on to pay a bill or respond to a client site. If you have dial up and are looking for better with Hughes NET..you will be wasting $79 a month for what you ALREADY have. It was decent until they started all this FAP stuff. First person that calls me saying they have DSL ( and I am on many a list) I AM GONE. They also change policies AFTER you sign their agreement. HUGHES NET on a scale of 1-10with 10 being the best,gets my whopping 1. P>S> No one will tell you about their usage plan either. They convieniently skip that. | |
|
|
hughes free
Anon
2007-Jun-1 9:25 pm
You have all saved someone from HughesNetI also cancelled hughes net after many years of being a customer ... the new fap is totally a joke .. there are more sat services to choose from as thats just what i did .. I junked the hughes system .. I didnt want to unload that stuff on anyone .. I will never use that service again .. | |
|
|
Sidney
Anon
2013-Jan-7 12:15 pm
Hughes net in 2013It looks like most of these comments are from 2007-08. We also previously had Hughes net at about that time and they were horrible! We now have Windstream -- the worst of the worst ever. We are getting kilobyte downloads and uploads. We've been knocked off the net 100 times in 2 weeks. We've filed a complaint with the FCC and the state PRC and discovered they have no power over ISPs for consumers -- there are NO regs for ISPs for consumers. Have been working with our Senator here in NM for over a year and making slow headway. The last communication from Windstream even suggested we look into satellite --the one with which they are connected -- Dish network. Please let me know what Hughes is like now in January 2013. Thanks a bunch! | |
|
| PiggieJust A Pig With A Computer Premium Member join:2005-11-23 Orange Springs, FL |
Piggie
Premium Member
2013-Jan-7 3:48 pm
Re: Hughes net in 2013No idea, I left them in 2006. Windstream here isn't totally as bad as many places. I get .8 to 1.5 M at night on a 3m service. Still that is better than being on satellite. | |
|
| |
dixieland to Sidney
Anon
2013-Jan-9 10:20 am
to Sidney
i have considered upgrading to Gen. 4 , at the moment we have the cheap hughesnet package. if we try to watch 3 u tube videos in an afternoon we loose half our download speed. not sure what to do . | |
|
| |
Jasmin Mendo to Sidney
Anon
2013-Jan-12 7:47 pm
to Sidney
I just had the satellite set up today and only 10 mins after. i couldn't get online, the basic service is only up to 989 kbps..so slow i cant even post this comment without any interruptions. the basic plan is 39.99 plus 9 rental fee..i think this company is a ripped off and have a worse customer service. every time i call, i'm on hold for 20-30 mins!! | |
|
| |
rockyhorses3 to Sidney
Anon
2013-Jan-22 11:27 pm
to Sidney
Just a reply about Hughes net. It's Jan. 2013 and Hughes hasn't improved at all from what I'm reading. I don't know technical talk, just that I keep getting messages on my computer about lost satellite signals, and no internet connection, even tho it says I do. Calling customer support is nothing but a bunch of apologies and suggestions to turn off the modem and restart, which I've done several times. I can't wait until my contract is up!! | |
|
|
Chi sha
Anon
2013-Jan-8 2:57 pm
worst service ever experiencedJuly 2012 when I got the service they said you can try for free if you don't like it you will get the full refund . Dial up is better than this, I called after two weeks,cancelled the service , ask for refund ,they told me to wait two weeks , I mailed all their equipment but never received the money back lost $400.00. | |
|
|
Kitykat70
Anon
2013-Jan-10 11:57 am
Run as fast as you canThis is horrible servivce.. Not only was I told "guarentted that I would get a min of 5MPS and 1mps upload. My bank was debited $160 without my persmission. I authoriezed a one time fee of $40 at time of set up but never authorized my acct to be auto deducted for any other charges monthly or otherwise. I even verified with sales person that this was a one time deduction and that I would be billed later.. A week into the service I decided to cancel I was informed by the manager VIctor that he was not going to give me a refund even thought they fraudulently took money from my acct he was refusing to give me a full refund. Now I am out $190 for Shitty service that I had for literaly 7 days and am getting ready to head to there legal dept. DO NOT USE THEM THEY WILL SCREW YOU OUT OF MONEY AND OFFER YOU BAD SERVICE and they have the nerve to ask you if you want an upgrade .. | |
|
|
|