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 Review by Piggie 
UPDATED: 138 days ago
member for 2.4 years, 557 visits, last login: 1 days ago
 Fort Mc Coy,Marion,FL
 Contract price not specified.
 "Few any more"
 "FAP lasts 24 hours if you exceed your bucket"
 "This is currently the last resort of even the satellite companies. For some with their new policy, dial up still works as good."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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I just left Hughes.net today, Nov 30, 2006 for Windstream DSL.
I would suggest to anyone satellite that only has an option of slow dialup, in the 28.8 range. Anyone on fast dialup I am not sure what to tell you to do.
The three things I will not miss about Hughes.net.
1) FAP and Latency
2) Customer Service, equalled only by HP as the worst it can be then some, awful.
3) The price. I went from $70/month for Pro to $30/month for 3mbps DSL on Windstream.
Update May 2007 after the new FAP policy.
If I were you on a modem that could hit 43K or so, stay with that.
Their FAP policy is now totally user abusive. 24 hours of no internet if you exceed your allotment. Way way too big a penalty to be put on a user.
Their customer service continues to get worse, reading the forum since I left Hughes.
Now with the new FAP, the $60 account is about worthless. You need to consider a bigger account and if you can afford it, get the 1.2M dish and a business account.
Hughes is now so bad, it should be considered the worst ISP in the United States.
This is not only because of the new FAP, but when they changed it, they didn't inform one single user to be careful because after a 1/3 of your allotment you will be penalized with lower refill rates, nor did they tell people they were going to get 24 hours without internet until it happened to them.
Horrible way to run your customer service , just terrible.
Last thought. Had I still been on Hughes, when this new FAP started, I would have gone back to a second phone line and dialup, I kid you not.
Followup comments:  
fsquirrelgpr
@alltel.net
| Completely Agree with Reviewer, Dialup is better I switched right after the FAP change back to dialup, even with the 26K speeds I normally get, it is better then HughesNet became. At least I can let downloads happen overnight on my 2nd phone line with a 56K router (hooked up to my wireless router). The Fapped speed is on HughesNet is worthless, 26K on dialup crushes it. | |
|
Paige
@propel.com
| You have all saved someone from HughesNet After reading all the reivews, i decided to cancel my HughesNet order. i know i could have taken my chances, but all the anger in these posts were toooooo scary! I would like to comment on the fact that it took me 45 minutes and 5 different phone numbers (all of which gave me a different number i already had) to cancel the order. Thank you!!! | |
| | localnet
join:2007-05-24
Grass Lake, MI
| Re: You have all saved someone from HughesNet Way to go Paige!
I am getting a T1 installed here at the house in a few weeks. HN is gone, and we are throwing party!!!
I am so tired of throwing a hundred bucks out the window every month for what I now consider a dial up connection. That is when it works! Reboot the 7000 3-4 times a week, and wait an hour or more for everything to come on line.
Then watch everything stall to a snails pace after downloading my email! Even right now, I went over to the Detroit Freepress website, it took well over two minutes to download, and was still working when I just hit a link.
This is dial up speed!
I wish I could get cell, DSL or cable here. A T1 is my only solution at present. Sure it costs some coin, $500 a month. But it will be worth it in my book! | |
| |
Piggie
Frying Noises in My Brain
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
| said by Paige :
After reading all the reivews, i decided to cancel my HughesNet order. i know i could have taken my chances, but all the anger in these posts were toooooo scary! I would like to comment on the fact that it took me 45 minutes and 5 different phone numbers (all of which gave me a different number i already had) to cancel the order. Thank you!!!
Paige, glad I saved you. What it took to cancel is not unusual either. Hughes was just ok, before their new FAP policy. Now you step just one byte over the line and they for all purposes turn off your internet. Wise choice. Sooner or later some other broadband will get to your place.
Glad I saved just one person.
Piggie :@)
--
| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| | |
| Kcerwolf
join:2007-05-22
Ruckersville, VA
| Hughes net customers may want to UPGRADE to dial up. No lie. It is slow as it is but when you get Fapped you can't even get a single page to load.
They told me I had UNLIMITED service.
Let me clarify what they meant by unlimited.
You have a connection and can connect. It does not mean anything will load or work or that you can even use their service. I like others, have had my computer off to find usage when I awake. Then they cut off my service and say I used too much.?????? STAY AWAY. If you have to call cust service you get irritable people who speak in a dialect you will never be able to understand.
I am here only because there is no other choice but dial up IS faster is you are fapped. You can't even log on to pay a bill or respond to a client site.
If you have dial up and are looking for better with Hughes NET..you will be wasting $79 a month for what you ALREADY have.
It was decent until they started all this FAP stuff.
First person that calls me saying they have DSL ( and I am on many a list) I AM GONE. They also change policies AFTER you sign their agreement. HUGHES NET on a scale of 1-10with 10 being the best,gets my whopping 1. P>S> No one will tell you about their usage plan either. They convieniently skip that. | |
|
hughes free
@direcpc.com
| You have all saved someone from HughesNet I also cancelled hughes net after many years of being a customer ... the new fap is totally a joke .. there are more sat services to choose from as thats just what i did .. I junked the hughes system .. I didnt want to unload that stuff on anyone .. I will never use that service again .. | |
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