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Member review of HughesNet Satellite Broadband


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read 781 reviews (144 positive) (394 negative)
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Six Month Rating

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Speed test results 3 year trend

Review by AlsknSnoBals See Profile
UPDATED: 1 year ago
member for 1.2 years, 219 visits, last login: 176 days ago


Guthrie,Logan,OK
Contract price not specified.
"Always on and decent download speed."
"The new FAP makes Hughes Internet unusable."
"Gawd, if I had another choice, I'd take it in a minute."
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Value for money:
(ratings match consensus)

    My Other Reviews·magicjack.com
    ·GCI.net
    I finally escaped the HughesNet toilet. Granted, my freedom cost me nearly two months on dial up, but it was a sacrifice I was ready to make after Hughes grandstanded everyone on their new FAP policy. Sure, the champion hounds say those of us who cannot afford to pay for service we cannot use are barking up the wrong tree, but a hundred bucks a month is a lot of money to pay for service outpaced by dial up. Now, I am on cable, which is so much better.

    If nothing else is available, get WildBlue or something else. Hughes has finally landed itself in the toilet after spending all that time and effort to get on top of its game. Figures because they do a lot of government, which shows in how they operate their company. It's typical military thinking-if it works, screw it up so nobody can use it then send it back out into the field.

    Hughes once had a decent Internet company. Their speeds were comparable to other broadband providers and their Fair Access Policy was decent. Now, in midstream, they changed the rules. Download 400 megs per day and you are better off using dial up because they chop your service for 24-48 hours to below dial up speeds. In short, they ruined a half decent service and charge three times what everyone else charges for a below average product.

    Just try to find customer or tech support. I called to cancel my account because the new Fair Access Policy makes the service useless and all I heard on the other end was the sound of tumbleweeds blowing by. Evidently, nobody's been home for a long time.

    Followup comments:

    Frustrated n Fla

    @direcpc.com

    If you must get Hughes.. get the payment plan

    If you buy the equipment up front, have it installed and it moves in the slightest in high winds, your signal is gone and they charge $125 for a service call. I would be willing to bet if you were on the payment plan and had no service, they would be johnny on the spot fixing it so they could continue to charge outrageous prices for less than adaquate service. We had no high speed choice when we moved.. even dial up was spotty out in the sticks.
    Our installer was 5 hours late... did the job in the dark and left all his mess sitting in the front yard and the modem HANGING out of the wall on the wire.. did not even supply enough wire for it to get on top of the desk or to the floor.
    Keep close watch on the user information also. Yesterday we got nailed for 415MB in an hour, and at our best speeds, its not physically possible (360MB is our best possible) - of course, the woman that eventually took the phone call, did not speak English as a first language and was useless.
    AO-hell would be better than this.
    Forums » comments on review of HughesNet Satellite Broadband


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