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 Review by Pesimist 
UPDATED: 36 days ago
member for 1 year, 375 visits, last login: 1 days ago
 Valley,Chambers,AL
 Contract price not specified.
 "Connection speed on ProPlus of 1200/155 only in the AM (EST). Fine if you don't use Hughes in the afternoons or evenings,"
 "Customer service from India & Can't reach upper levels of tech support"
 "If you want to blow money for substandard service - Go with Hughes or stay with Dial up."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
8 February 2008 - Couldn't believe it, Hughes credited back the $300 early termination fee.
30 January 2008 - Bye Bye Hughes! Terminated service early due to inadequate service: $300 What a learning experience!
January 2008 (7-months with Hughes)
Well...All good things come and go, in this case the good was my original downloads of 1.1 - 1.2Mbps, which are now a thing of the past. I'm on the "ProPlus" 1.5Mbps/200kbps plan.
January 26th, 04:30PM - 268/26 kbps
January 25th, 08:23PM - 56/7 kbps
January 24th, 09:06PM - 331/7 kbps
January 23rd, 06:38PM - 81/26 kbps
January 22nd, 07:59PM - 63/19 kbps
January 21st, 07:41PM - 537/7 kbps
Speedtests after 9PM couldn't be accomplished, uploads went to zero (0), as well as my internet connection.
Download and upload speeds are better in the morning/early afternoon but, I've got to work so I don't see the good anymore. I guess bandwidth is being sucked up by too many bandwidth hogs.
Unfortunately, didn't have any other options for our area, no DSL, no WiFi, no Cable. Got the Pro-Plus plan with the HN7000S at a pretty steep price $79/Mth, download speeds are close to what Hughes advertises; 1.1 - 1.2Mbps download/194Kbps upload.
No problems on installation, signal strength (cloudless day) around 59, not what I would consider exceptional, but still able to connect.
Absolutely the worst customer support of any corporation I've ever dealt with; Chated one time - terrible, tried to e-mail support one time - site down, 15-minute wait on phone, absolutely no help from India.
8-26-07: Been with Hughes for 2-months, downloads are still averaging 1.2Mbps/uploads 194Kbps. Thankfully - haven't had to deal with customer support.
9-9-07: While I have yet to get the advertised speeds that the pro-plus plan stated, hughes service sure has been reliable and stable even during some pretty good sized t-storms.
September 7th, 07:46AM - 1171/194 kbps
September 3rd, 07:41AM - 1139/195 kbps
August 31st, 05:44AM - 1132/186 kbps
August 24th, 06:50AM - 1154/190 kbps
August 16th, 05:50AM - 1173/194 kbps
August 6th, 05:23AM - 1149/194 kbps
July 28th, 02:03PM - 1138/194 kbps
July 20th, 04:58AM - 1196/194 kbps
July 12th, 09:42PM - 1173/194 kbps
July 2nd, 05:27AM - 1230/195 kbps
June 30th, 12:40PM - 1209/194 kbps
Followup comments:  
supergirl
join:2007-03-20
Pensacola, FL | They suck more than... ...an intern in the Clinton White House.  | |
| 
disgusted
@rr.com
| lousy speeds I have made several calls to hughes net technicians over the last year and finally I was told by a level 4 tech that I was getting the problem and it could take several months.
I just got off net mail and 1 was getting a download range of 5-7 kbs. I could puke. I am calling Blue Yonder tomorrow, although I live in a hollow and may not be able to connect with their southern satellite. | |
| csteger
join:2008-01-30
Maricopa, AZ
| If you don't like them, then leave. I have been with Direcway, now Hughes for a long time. My only other choice for Internet service is dial-up. So for me, Hughes is the only high speed option. For the short time when I Lived in the city (UGH), I had Qwest DSL, then Cox cable. Between the three, I much prefer Hughes.
Since being with Hughes (Direcway), I have had only one problem with service, and a call to customer service resolved the problem within 10 minutes.
Since moving to the HN7000S, I have NEVER had speeds lower than 775/125.. This includes prime-time usage. There is an old adage that says, "Some people are not happy unless they are complaining about something." In reading the forums here, there appears to be a lot of happy people.
Bottom line is, if you are unhappy with ANY service, don't use it anymore.
 | |
| |
yathink
@alltel.net
| Re: If you don't like them, then leave. You had COX Cable internet service and your telling me that
you prefer Hughes Sat Service ? COX is normally a 4 megabit service, and usually delivers more than that, Hughes used to be DirecWay and basically was owned by Hughes. Changed their name to Hughes to avoid the bad name Direcway got for absolutely THE WORST ISP / provider reputation in history, not to mention the unlawful billing practices and total rip-off service. FAP's suck buddy, you can't tell me that you would rather be on a Hughes system with FAPS and be limited to 1 megabit download and 136 upload...470 ms latency ? Paying more than a COX 4 megabit fast connection costs.. and be satisfied.. I understand your out of town and it is your only choice, but to prefer it ? Thats just retarded.
So, just how much stock did you buy in Hughes ? Well there is a sucker born every minute I guess... | |
| | csteger
join:2008-01-30
Maricopa, AZ
| Why is it that when someone says they are happy with the service from Hughes they are immediately branded as a sucker, and/or own shares in the company? What kind of nonsensical idiotic statement is that? It works for me, therefore I am happy with it. It is not any more complicated than that.
As for me being retarded for preferring satellite over cable and/or DSL. Let me see, Qwest took over 3 months to install DSL in Phoenix. And then, I had nothing but trouble with the service. Exceptionally poor customer service and response to my technical problems, etc.. Not to mention problems with the IP address due to spammers coming from Qwest's domain, thereby having the IP address blocked from countless domains.
As for cable, Cox cable was down for an average of 8 hours each month. Even when it was running, the best I could do was less than my worst day with Hughes. As for the reliability of Hughes, I only experience an average of 5 hours per year downtime due to storms. But that is normally associated with the power going out.
Personally, I do not play online games like WoW so I could care less about latency. What I have works for me. If it doesn't work for you, then go elsewhere. To do nothing but complain about your service and continue to use it is truly retarded. | |
| | | | wolverine113
join:2008-03-07
Lapeer, MI | Hughesnet blows man. Obviously you work for them or something. I would never recommend them to my worst enemy. | |
|
Hughesanon
| Huhesnet Sucks That's easy to say to just not use a service you're not happy with. But if you are getting screwed out of a lot of money for early temination fees that's not possible for most people. Unfortunately we didn't know anything about the FAP till it was too late. They sure as H**L don't advertise that. And they changed their FAP mid contract without any warning whatsoever. They're crooks who are overselling and they make it almost impossible to get help when their equipment isn't working properly and even harder to get out of a contract after they've already screwed you out of hundreds of dollars. Screw HughesNet. I hope they go under and there's a class action law suit soon. | |
| jwko
join:2007-04-02
Cecil, AR
 ·CenturyTel Inc.
·AT&T Yahoo
| My take on HughesNet and the Indians If you lose your purse or billfold, report your cards lost and when a replacement arrives fail to report the new number to Hughes. When Hughes calls tell em to come get their junk and hang up! If they don't then box it up and send it via UPS or FedEx, request the signature confirmation be returned back to you and then the next time they call tell em FO!
It's funny when you call them you can't understand a damn thing they say, when they call to dunn you they speak perfect english. Answer the phone speaking in some foreign sounding language and give em a dose of their own. | |
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