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Member review of HughesNet Satellite Broadband


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Full HughesNet Satellite Broadband discussion forum

Reviews:
read 773 reviews (142 positive) (390 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:


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Review by Pakapab See Profile
UPDATED: 304 days ago
member for 6.3 years, 661 visits, last login: a few hours ago


Green Cove Springs,Clay,FL
Contract price not specified.
"Great group of people on forum that can help you out when you have a prob."
"Expensive"
"All around good system for people with no other choice for fast internet."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)

    The Hns 7000s system that I have is all around very good. My main complaint is the cost of bandwidth. I have the ProPlus package, but would upgrade to business Internet if I were able to financially. Other wise the system has been consistent, trouble free and I have had had good tech support. Primarily from the sat forum on dslreports.com and from the folks that installed the system. Bottom line, because of the uniqueness of the technology there is great "Family" support within the Hughes net community that other isps do not have.

    Followup comments:
    view ALL 2 comments

    mithandir

    @t-dialin.net

    Hughesnet

    My experience has been for the most part acceptable. the installer did an execeptional job. I must say that customer service is very poor. I have a problem with very short occasional disconnects. I will get disconnected for 10 to fifteen seconds. Sometimes this happened once and hour other times it happens every three minutes. I called customer service. Gave her all of the information she asked for. I was told that eveything looked fine and I should call when I am having the problem. I just dont think I could call, get through the menus and explain to the operator in 10 to fifteen seconds.

    That being said I have never had any issue with losing signal except during severe thunderstorms. I have read other's complaint and consider myself lucky to have a pole mount. IMHO the fair access policy is unfair. I was aware of it, but I did not realize how often I would exceed my threshold. Some call this ABUSE? I call it using the service I am paying for.

    All and all i would NEVER go back to dial-up. If DSL or Cable were available I would switch in a heartbeat.

    If you are here looking for advice. Here are my two cents.
    If you have no other option but dial-up or hughesnet and are willing to pay the price then I would definitely go with Hughenet.

    IF
    permalink · 2007-11-15 11:04:15 · Print · Reply to this

    Pakapab
    Premium
    join:2002-03-17
    Green Cove Springs, FL
    ·HughesNet Satellit..

    Re: Hughesnet

    I agree with you about switching to dsl if it becomes available. I also have never called hughes tech support. I just am luckily enough to have a great installer that helps me out when possible, and if I dont want to bother him, I ask the folks on the Hughesnet satellite forum for help and usually get it asap. So with that combo working in my favor I find hughes net acceptable. I understand the difficulties of satellite communication so am not asking for what it cant do. I just wish the price could be a little less.
    permalink · 2007-12-22 13:25:51 · Print · Reply to this
    Forums » comments on review of HughesNet Satellite Broadband

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