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HughesNet Satellite Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 1075 reviews (161 good) (604 bad)
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Review by Tweakbl See Profile

  • Location: Rosedale,Gilmer,WV
  • Cost Contract price not specified.
Good "The Speed,Faster then Dialup,slower then Copper/Fiber"
Bad "Their service,you got to keep after them to get something done."
Overall "If Dial up is your only option Hughesnet is the best provider."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

*****Updated - 12/11/2012*****

Updating my Review. Not to much has changed. Hughes has moved some Support personnel to the U.S.A. which is a good thing. However they still have support over seas. (Understand to that Hughesnet is Global and employ tons of folks from MANY different countries.) Indeed some of the most Brilliant Technicians are Employed by Hughesnet.

Gen4 has been released. Which promises faster speeds. However you will not have Freetime (2am to 7am) like you would on the Older Plans.You may wanna do as much research and educate yourself, before you leap. (like with anything)
Instead Hughesnet is rolling with a 10 Gig during Daylight (Anytime) 10 Gig during Nightime (Bonusbytes) type plan. OR a 10x2=20gig type plan. (Some plans are different on Total Bucket size.15x2 or 20x2 for example)
Gen4 promises to bring faster speeds. And indeed it is faster.

Most of my problems have been addressed with Hughesnet as far as Tokens and a Download meter are concerned,which is a more recent service that they now offer.

Also of issue is Field service installers that do less then what Hughesnet wants them to do in regards to Hooking you up,Improper grounding and such.

Service department has improved a little...maybe the practice of speaking english has helped them.
I was away for about a year and basically forfeited my contract.$250 later for early termination,I am back and hooked up on the 7000's system via the Obama stimulus plan.No 9000 for me,but the 7000's seems to get it all done just as good.

Tokens are now available and are purchasable for those that FAP out (Yeah it stand for Fair Access Policy or F.A.P.) This is Mega handy.
They now have a Download manager available for the limitations of Hughesnet.
They now have a usage meter to for you to avoid the FAP.

Its still NOT DSL over landline,the limitations are still there,(Latency and Usage Limits),but it is a bit more tolerable with the proper tools and knowledge.
You CAN play World Of Warcraft on this connection but the latency is up and down alot.
You will NOT Youtube or watch your Porn (Just to put it out there) with it without problems.Not a media streaming connection by any means until 2am to 7 am for the free period.

You have to be smart and plan your downloads accordingly,as it is a shared connection,more so then a land based type of connection.

If your interested in Hughesnet. You can go over here and talk at the folks in this forum to help get you started. »community.myhughesnet.com/hughesnet/topics

Also hit up the forum here for questions and answers. »HughesNet Satellite

member for 5.5 years, 980 visits, last login: 9 days ago
updated 1.3 years ago

Comments:

Raindogg

@comcast.net

HUges Net

Hughes net totally and utterly sucks. Everything from network performance to customer service, both on the phone and online, sucks. They completely miss represented themselves in their sales pitch in terms of bandwidth limitations and installation cost and rebates. Stay away from Hugesnet!

veryupset

@wildblue.net

Re: HUges Net

Totally agree - I had major problems like the person in 2009 - wish I would have done more research. They do misrepresent, don't know what they are doing and get in to your account and take money without you knowing it!! Definitely stay away from them. Still fighting them on getting my money back after 2 months.

kd88

@metrocast.net

Re: HUges Net

i agree! hughesnet also lied to me and is currently trying to charge me $200 dollars for a mistake THEY made. Their customer service is non-existant. The internet never worked wirelessly like it was supposed to, and it was extremely slow despite the fact that our computer was brand new. Hughesnet is the worst company Ive ever dealt with by far! DO NOT USE THIS COMPANY!
zeddlar

join:2007-04-09
Jay, OK
Reviews:
·exede by ViaSat
·McDonald County ..

Re: HUges Net

You have to have a wireless router to use it wireless and it does work fine, I am typing on a wireless connection right now. I thought it should be added that speeds have improved a great deal for most customers and improvements should be inbound for most if not all the rest very soon if not already. There is alot less tech supprt troubles now because HN has started their own help forum where their techs and other users can offer assistance.
--
HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network

j hughes

@direcway.com

terrible hughesnet service

I completely agree with the negative comments about Hughes net satellite service. I have been a customer for the past 3 yrs and my service has never been what it was advertised to be. They claim download and upload speeds that dont even come close to what they charge you for. In fact, I received a letter in the mail about a class-action lawsuit over the very same issue. I am switching to Exceed soon and I will do 4 speed tests from different providers to verify their speed. If it isn't what they claim it is, they will pack up their junk and get if off my property. Hughes net has burned me good and I am no longer a fool to claims on internet speeds. If you need customer service, good luck with that as well. You will need a translator to understand the foreign accent their technicians speak with. I not asking for the full download or upload speeds, but I will not settle for any less than 70% of what Exceed claims to offer. Whatever you do, do not get Hughes Net Satellite service for any reason. You will be much better off with dial up service because that is the speed you will probably get and the price will be far more reasonable.