I'd like to express how happy I am for all the Hughes.net users that are contented with their service. As one of their customers since 2003, I cannot express the same level of satisfaction. After 8 years, numerous complaints, service calls (both phone and physical), 3 equipment changes and upgrading to the Professional Plus Package, my signal strength remains mid-90's or better. I had experienced significant drop-outs with previous equipment packages. I spent over $2000 in 2006 to purchase my current system, recommended, supplied and installed by Hughes.net. The Pro + package flaunted 1.5 MB download speeds and 425 MB daily FAP limits. My download speed averages in the 60 to 130 kbps range. A wide array of websites I do business with cannot function through Hughes.net's proprietary ISP structure.

Hughes.net remains my only alternative to dial-up where I live. I am aware they control many options concerning where a subscriber is placed within the satellite data flow subsequently throttling the majority of users merely by placing us in the most heavily trafficked channels. increasing their bottom line while holding the customer hostage by lack of competition.

For my online college courses, I've been forced to use Verizon's wireless broadband due to the fact Hughes.net bandwidth available to me will not support even the smallest streaming video lectures. Were another option to present itself, I would gladly abandon the thousands of dollars I've wasted on their service and their sadly lacking responsiveness to the customer's needs and complaints.

For those of you contented with this sorely over-rated ISP, you should thank your lucky stars you landed where you did and that there are those of us forced to suffer with far less for the same price without recourse, supporting a worthless company while a lucky few reap the benefits.