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HughesNet Satellite Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 1074 reviews (161 good) (603 bad)
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Review by chances14 See Profile

  • Location: Imlay City,Lapeer,MI
  • Cost Contract price not specified.
Good "better then dial up"
Bad "FAP and Latency which are the norm for satelite"
Overall "If you have no other options, hughes is a good alternative"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)

As a person who had been stuck on dial up for years, I am very happy with my service. The FAP is a drag but is something that you just have to deal with. Luckily, they have a FAP free time between 2am and 7am every night to allow you to download large files. I would recommend a download manager if you do want to get up at 2 in the morning to download. If you are a gamer however you will be very disappointed with this service as the latency is terrible, which is unavoidable in satellite. I would try avoiding tech support as they are some of the worst in the business, and just look on the hughesnet forum on here if you are having problems. More often then not, you will find the solution to your problem there.

The number one thing i can say is just do your research beforehand and know what

you're getting into with hughesnet. many of the bad reviews are from people who did not do research and were taken by surprise with FAP and Latency. i cannot stress enough to especially gather info on what to look for in a good installation, as that is the root of the problem in many cases of people who have had bad service. If you know what your getting into and what to expect, you will be very happy with hughesnet.

UPDATE: 12/20/2011

I was finally able to get a good signal at my location from my local WISP so i am no longer with hughesnet. But just some closing comments. Since i first posted this review, i had seen dramatic improvements in download speeds. I am on the old 1mb home plan but i was receiving speeds in the 2.5 to 3mb range. Along with the increased speeds, hughesnet introduced a rollover allowance where you can rollover any unused download allowance up to double your normal plan allowance.

One complaint that i have is that the latency has become increasingly high, even for satellite. When i first got hughesnet a couple years ago, normal pings would run at 800-900ms. Lately, however it's been up in the 950-1000ms range. I would attribute this to their satellite becoming increasingly crowded. Also, speeds during peak hours of 5-9 pm est have been slower than when i first signed up. But these problems should ease a bit once hughes launches their new satellite in mid 2012.

Overall, i was pleased with my experience with hughesnet and i would still recommend it to someone that has no other alternatives.

member for 4.1 years, 401 visits, last login: 2 days ago
updated 2.3 years ago

Comments:
fish1000

join:2011-12-14
Mcalester, OK
Reviews:
·WildBlue

It is not about not doing research

I am tired with people claiming that lack of research is the problem. Research doesn't tell you your speeds may be only 20% of advertised speeds during evening hours, or that you will time out on secure web sites or that sometimes while simply reading an HTML web site you modem will suddenly turn click off all your remaining megs and put you in FAP. It also will not tell you that tech support generally will not fix your problems, but tell you "service is not guaranteed."

For those on the HN7000s, things are not that much better. Speeds were great for a while but are now back in the poor zone. I got an extra 50megs before FAP, and the use window in the evening is a little bigger, but that is it.
chances14

join:2010-03-03
Michigan

Re: It is not about not doing research

And I'm tired of reading all these rants on the reviews complaining about the FAP, latency and high cost. Doing a little bit of googling will answers these questions beforehand. And i have yet to find an ISP that states that their speeds are guaranteed.

You are right that Hughes tech support is downright terrible. But they have begun to improve that by creating up an official hughes forum that is run by the executive care techs and not the India script readers.

As for the 7000's it's pretty common knowledge that service on the 7000's is deteriorating as the transponders that hughes leases are expiring and instead are moving those users to their own satellite spaceway 3 and the 9000 series. You could most likely call Hughes and they will upgrade you to the 9000 for free
fish1000

join:2011-12-14
Mcalester, OK
Reviews:
·WildBlue

Re: It is not about not doing research

I have called them. They offered to switch me for a $400 fee and a 2 year service commitment. I decided to wait for the viasat to come on line in February. If it is no better I will cancel, pay any fee, and do without internet. Uses for the internet keep expanding, and satellite just can't keep up.

I am sorry you are tired of hearing about it, but the truth is we often do not get the little bit we pay for. We need to state this in forums like this so people who do research can know what they are getting. I know 2 people who were getting free installation with stimulus money, and they were giving them 7000 series modems. A demonstration of my system changed their minds.
chances14

join:2010-03-03
Michigan

Re: It is not about not doing research

that sucks that they weren't willing to upgrade you for free. I know many people that i talked to who had 7000's were able to upgrade to 9000's for free after they called hughesnet about poor service. Perhaps you just had the bad luck of talking to a cranky hughes rep

Based on the complaints about the 7000's in the hughes forums that last year, i also wouldn't recommend anyone switch to a 7000. However, the 9000's are night and day in terms of performance
SatelliteGuy87

join:2012-01-19
Alvin, TX
In case you didn't know, 7000 are JUST AS GOOD as the 9000's. One is KU band, the other is KA. They have the same capabilities, and in several situations, there are advantages to having a 7k over a 9k. Idiot