Review by Kaosfury 
member for 1.8 years, 377 visits, last login: 39 days ago
lodged 1.8 years ago
 Altavista,Campbell,VA
 Contract price not specified.  "You are able to get High Speed IUnternet as long as you have a power outlet and the proper view of the sky." "Quality of Service and information rely heavily on Sub contracted companys / installers." "Fantastic for folks who have no reasonable DSL or Cable in there area."
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Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)
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This is from a Installers point of view,
Quality of Service and overall Satisfaction rides heavily on the sales people who set you up with the pricing plan and features...... if they have no scruples or any honor, than they leave out the part about Fair Access Policy, and other negative aspects of the service. When you find out, its already installed and you rightfully angry.
Or, if a installer uses un-approved materials, or does not treat his job as a Technicial Trade. i'm not saying what we do is rocket science. But 5 more minutes to peak the signal... or 10 minutes to squint correctly can make the difference.
Hughes the company its self, in my opinion is pretty straight foreward..... i get sent to peoples homes for repair work, when they just dont understand latency and there is no real problem, and Hughes payes the company that payes me.
to summerize,
Hughes Net is a fantastic internet service provider, that has made it possible for people to stay in touch when the city / county refuses to run wire to your neighborhood because your not rich.
you want a great experience.
Double check what the salesman say........ watch the installer at 10 minute incriments ( installers only get mad when you watch if they are un-sure of there skill ). now dont get in the way, but ask a few questions.
Do this... and your install will go well, and all will be well.
P.S. if you have a good installer, some one that goes the extra mile to make sure you have the experience you want, Ex. hides the wire.... clips it to look good..... uses his head and hides the ground block connections, for the love of god, show your appreciation and tip. Five dollars will feed his soul and let him know you appreciate the fact he dove under your home, in the dirt..... with the spiders.... to get that cable exactly where you want it.
Comments:
 | | Wondering I wonder if he actually uses the service, or just installs it for others. Also, I wonder if any of my service problems could be a result of a less than optimal installation. How could I find out. | |
|  | | | Re: Wondering it wouldnt be from instulation either it works or dont but if dish moves it will go out,however i had hughes for a little over a year
it hasnt gave me any problems but you run out of megs to quick.
its deffently not worth the price so when contract is up im doing something for 71.75 it should be unlimited. | |
| | | | Send some pics and let us look at it. | |
| | | | i do not personaly have Hughes, i live in city, and able to get Comcast Internet.
if you have a option, go for it.
but for folks that dont have a option but Dial Up. well, i would pay for it all day long. | |
| | | | i can help ya.... with a few basic questions,
System?
Signal Strength?
thats a start | |
| | | | | Re: Wondering Totally agree... There are installers that slam the systems in and go, making satellite companies and our trade look bad... They have no business as installers. | |
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| | Pissed off customer Hughes net is a joke it is slow an alot of times you can't even get on the Internet. So I changed Internet services an Hughes net wants their stuff back but that is no problem other than the the big dish on my roof has to stay because they won't send anyone to take it off. So when I talked to a Hughes net rep I asked them if they could send someone to fix my roof where they used lag bolts to mount it on my roof an they said they would have to give me a $100 bill for them taking it off an then the rep told me to take a saw and cut the legs off an leave the metal Plate on the roof till there was a hail storm an call my insurance company an they would put a new roof on my house an I also told the stupid rep that I just put a new roof on my house last year | |
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