Review by Red_Wings 
member for 2.1 years, 146 visits, last login: 1.2 years ago
lodged 1.7 years ago
 Grass Lake,Jackson,MI
 Contract price not specified.  "Availability for places who dont get anything better." "Price for product, slow, daily cap, pretty much everything else." "If it wasnt for my in-laws wanting it, I would have gone back to dial-up."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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We bought our house and quickly figured out our only options are dial-up or HughesNet. We started off with dial-up and then switched to HughesNet. We quickly became very frustrated with them as we used up our daily usage almost daily without watching movies and such that eat up our daily download.
Our daily download limit is 550mb at a price of $130 per month.
Our system was the HN9000.
The order and install process was just fine, no problems.
Comments:
 |  | Reviews:
 ·Frontier Communi..
 ·Dish Network
·HughesNet Satell..
| Re: FAP I already canceled my service with Hughes and went with Frontier. Faster, cheaper, no cap.
They tried their darnedest to keep us. But they should have done this long ago before I got sick and tired of paying extremely high prices for slow internet with a cap. My cap was at 625 per day when I canceled and my bill was $136. That is extremely unacceptable. I am now bundled with my phone and Directv and I'm now paying $20 a month for internet and modem rental.
I'm sure there is no justification for the high prices other than greed and knowing that customers have no other option other than dial up. | |
| | | | | | | | | | Reviews:
·Frontier Communi..
·Dish Network
·HughesNet Satell..
| Re: FAP Where do you find your info on these numbers? I tried to Google it and could not find it.
I'm sure greed has nothing to do with knowing their customers have no other viable option as we did. It seemed really funny that they were willing to cut our bill nearly in half to keep us as a customer even after telling them about the service we were going to. Now why didn't they offer that before if the high costs were justifiable?
Not that it really matters now. It also doesn't change the fact they are really expensive, speeds are slow, service is sub par, and the FAP is a joke. I dont care about the reasons for the FAP either. I dont watch movies on-line and very rarely download large files nor do I do any gaming on-line but I still find ways to exceed the daily allowance quite a lot even after the tech told me that the 200mb download plan I was on would not be exceeded even if I sat on YouTube all day. I exceeded the limit the very first day just browsing the internet with no videos or downloads. Just browsing. We upped our plan to the next level and that largely took care of the problem until my in-laws moving in. We had to move to the biggest plan available. 500mb at a whopping $136 a month!!!!!! They also stated that you could stream a movie. How? Its too slow. The few times I watch a YouTube video, it kept pausing to buffer. Not to mention it would exceed my FAP.
I now have Frontier DSL and I'm enjoying 3 to 7mbps (and yes it is 3 to 7mbps as stated not the sub 1mbps that I was getting with Hughes). I am paying about $14 a month for internet with the Triple Play.
There is only ONE positive to Hughes. Its availability to a market where nothing else is available. I just feel for the people being taken advantage of by satellite internet. With company's like Frontier reaching out to markets untouched by others, satellite internet will either be more expensive for the current customers to cover the "high costs" of operation or just fold up. Either way, it doesn't matter to me anymore. Especially after making the HughesNet dish into a strainer with my Ar-15.
Bottom line, if there is a DSL or cable option out there, I dont understand why anyone would be dumb enough to still go with satellite internet. Just my 2 cents and my personal review of a product I could not stand for the money. | |
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