 Review by jmad980 
member for 295 days, 162 visits, last login: 3 days ago
updated 101 days ago
 New Cuyama,Santa Barbara,CA
 Contract price not specified.  "Much faster than dial up in areas with otherwise no connection, Always on Connection, FAP is improving somewhat, 5Hour free zone" "FAP is hard to deal with, latency, expensive." "Better than nothing, preferable data plan compared to other Sat providers"
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Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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If you come to HughesNet from a _real_ broadband connection you'll be disappointed. It's not unlimited, the caps are low, and the latency rules out many online activities including most gaming and makes web surfing sluggish in comparison.
Sat is an improvement compared to dial up, the alternative internet solution in most areas where you'd even consider it.
The FAP can be hard to deal with; you have to change your habits drastically. You have to do your best to make sure nothing automatically updates outside of the free period, and otherwise barely use your connection, at least on the lower tier of service.
Web pages might take a bit to show up, but they usually will eventually.
To be honest it's painful, but it's the best you've got.
OK some positives:
It's an always on service, mostly reliable. The connection doesn't drop out completely too frequently.
As painful as it feels going off of faster internet, it'll display a page much faster than dial up would.
The FAP is somewhat improving, making it easier to deal with.
Other Thoughts:
1Mbps plan, 200MB data Daily. (Get faster speeds while downloading usually)
The new Sat they just launched should change things up a bit, but we'll have to see once it's in operation.
UPDATE: Service has gotten even worse than ussual, and the Gen4 plans are terrible and lots of people have had trouble with them.
Exede12 is pretty decent however the caps are still low considering the speed. but it does have a free zone.
Still stuck on my HN9000 sadly.
Comments:
 | |  RIP OFF!
It only gives you 250mb to download a month but we only get a certain number kb!
It gets all up in your buisness about gaming and the costumer service
HA!
JUST DONT GET HUGHES NET! | |
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| | RipOffNet (also called Hughesnet) Had it 2 years  it's painful. System crashes, new modems, three service visits and still can't play a game or load a page completely. I just sent a email refusing to pay my bill until this thing works even 50% of the time. I have had bills as high as $190.00. This Jokenet is just that a joke. Stay with dial-up for $14.95/mo. At least you know what your getting. | |
| | | SUCKS!!! We had hughes net before but dish network said it was so much better now. it still sucks as before . it waste of money and time. can't even liaten to music without it buffering . loads pages so slow. FALSE ADVERTISEMENT !!! I'm so calling before 30 days are up !!! | |
| | | | Re: SUCKS!!! OK, so your calling to cancel before the time is up.
I hate to tell you but here is where you'll find out about how bad your about to be screwed.
I called and they sent me all new boxes with very well written and clear instructions how to pack the equipment for return. Along with an RMA!
I carefully packed the equipment in the "very nice boxes" as instructed and called them
Soon it was picked up by the shipper and I waited for my money.
When I got the service you had to buy the equipment up front.
About ninety days later I called them and they didn't have a record of me ever being a customer much less the equipment, RMA or anything. So went through hours of phone calls to many people but finally found where the records and started waiting for my money again. About ninety days later I started all over.
After many different numbers I had finally been referred to the original number again and started through the list again. I actually had a running list of numbers they were looping me through.
This time I stayed in contact a couple of times a week instead of letting it drop for ninety days. In about two months UPS showed up at my back door.
They had the boxes of satellite equipment and dropped it off.
Yep they returned the equipment instead of the $600.00 plus they owe me.
When I contacted them they quite firmly told me they don't refund money that I have to get my money from the local dealer who installed my equipment.
I called him and he actually laughed at that idea. I searched all my paper work and found nothing regarding who refunds the money only that if I sent the equipment back in the time limits of the contract I would get a full refund.
After about a year or longer it became quiet clear there is going to be no refund.
I threw in the towel. After all to put in several thousand dollars of work for $600.00 makes no sense.
I moved the boxes to a store room. No not one of those rip off rentals! I noticed the boxes rattled when picked up and moved so I opened them.
Remember I told you I packed the equipment up nice and neat as instructed? Well it came back to me just loosley thrown in the boxes. After the screwing I decided to check things. I opened all the boxes and wrote down the serial numbers. You're going to guess the serial numbers weren't the same as I had originally aren't you?
Hey you win the qupie doll. Not one single serial number matched my records of what I sent back. The only thing I have from the whole rip off is the nice dish. I use it for free to air satellite now. It has better gain than the little eighteen dishes usually used so I get less rain fade.
I hope you get your money back but don't go spend it until you have cashed the check!
The Federal Trade Commission should get down these jerks throat and rip our their hearts. | |
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