Review by asdjf
Good "Somewhat functional as a backup isp"
- Location: Moorefield,Hardy,WV
- Cost Contract price not specified.
Bad "Bad service and they tried to scam me"
Overall "Avoid unless you have to have it"
|Pre Sales information:|
Value for money:
We got this as a backup in a location that had very little choices where constant net access was vital. To be fair, it does do that.
Now then, on the third time they called to reschedule the install because this satellite ISP inexplicably did not have any satellite dishes, I told them that the only reason I was signing up was for the Gen4 service they just rolled out and would I be getting that. HughesNet told me that I would be upgraded for free as soon as it was out for no charge, and that the equipment they were sending me would work fine. Fast forward a couple months and now they tell me I need new equipment, another installer to come out, and it would be a $200 fee to upgrade.
This is of course breach of contract and I am considering filing a lawsuit. In addition to all this, the speeds are horrendous, 20% of the time when you click a link it just brings up an error talking about satellite problems, and the satellite dish is this big ugly thing that they had to put right in the middle of my front yard and demanded the landlord cut down one of the most beautiful trees in the backyard so it could get a good signal.
The few times my DSL ISP went down this service was a lifesaver, and yet they are easily the worst ISP I have ever had the displeasure of dealing with.
member for 10.1 years, 653 visits, last login: 161 days ago
updated 2.3 years ago
Ended HughsNet after 3 months and it was worth every penny. After three months of frustration with poor (slow and spotty) internet service, hours of wasted time talking to India and Pakastan (think 'Hi, my name is Mary"), I put the end to the pain, paid out $370 in cancellation fees, and had Excede come put up a replacement dish/service. The icing on the cake was that it took me two calls and 30 minutes to cancel my service and i was then told it would cost a hundred bucks to have a technician come take the HughsNET stuff off the roof. I had the replacement service technician do it for free. I look forward to putting this stuff in a box and sending it back. The difference in both the customer service aspect (5 minutes on the phone to set up, schedule, etc. 2 days wait before the tech could come, etc) and the internet speed cannot be believed. End your pain, switch off HughsNet and onto anything you can....the $400 fee is worth it. Heck of a business model isn't it....suck them in, sign them up for a 24 mo contract, provide crappy service, no tech support, make them cancel, pocket the fee, put their equipment on someone elses roof, do it again.....keeps the equipment costs down.