Review by twilitezoe
Good "DSL like"
- Location: Saukville,Ozaukee,WI
- Cost Contract price not specified.
Bad "Limited usage, over priced, underpowered. high latency"
Overall "Only if last choice"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Simple terms overpriced,underpowered.
Only if you have no other choice would I go with Hughes.
I moved into a rural Hughes ISP household from a nice TDSMetro 4Mbps connection. At first I thought oh this could be nice, something with reasonable speed, But soon discovered many short comings. The first of which was paltry daily usage limit. Our account, Proplan Plus 425Mb data, was best bang for buck, however more than twice as expensive as TDS and extremely limited.
When I discovered the limit. We'd have to wait Twenty-Fours Hours, That's 24 HOURS to be restored to normal speed. (our penalty using too much, what a joke.) So speeds went from 1Mbs to Early day dialup speeds, meaning 10k+. Far from what their site stated would be usable for email during this time. you can't hardly do email on dial-up unless it's text only and their email client is HTML driven also.
Watch their commercials and carefully chosen words. (Not just the usual "up to" either.) They don't mention FAP or even show what equipment you need. While they're not lying, they're not tell you everything. And then it's too late unless you do your research such as this website.
About 2 years ago Hughes did start improving.
We got an extra 50Mb per day added to our plan. Everyone did across the board. While helpful still paltry.
You might even think 475Mb per day is enough. perhaps with light usage. Part of the trouble is however, Many websites are very rich. especially the ones that have video advertising or start videos with no way of stopping the download aside from closing the browser. I remember one morning where I loaded a page from a news site. I figured it'd be text. So I went to make breakfast, come back and find out I used half a days allotment in a matter of minutes because video had started. While I learned to be careful this can happen and does not make a pleasant day.
One other time, middle of afternoon, antivirus or something decided do an update on it's own and this was a tough one to figure out which program was updating since some do that in the background. All I could see was the meter kept depleting. I think I had to use a monthly "free" token to reset my system. You can set programs to update in the wee hours of the morning such as MS auto-update, etc. to avoid going over.
However that gets old fast. Remember when it used to be fun to stay up late. Not with Hughesnet. I would wait til 1AM to update the GPS (1GB data) and/or major demos, downloads, MS-update, And then if a storm happen to come along and/or you lost your connection, sol. Restart the download and hope for no errors whilst downloading. This was especially aggravating if this happened during the day because every single bit of data counts towards your allotment.
There was some hope. Hughes came out with a kinder, gentler plan that allowed rollover. At least now you might be able to do something if you had a heavy usage day and were otherwise a light user.
Daily headaches, suspected satellite outrage errors and other interesting error pages Everyday.
No kidding. (and I know something about computer maintenance and repair to know it wasn't the computer(s) at fault.) Often a modem power cycle was required.
In the meantime I kept looking for a new solution to data limits since I now live rural. I looked at our cell phone plan. Even less allotment, although possibly faster and I didn't want to burn money finding out if that would work. I checked with cable since it's about a mile or 2 away. A third party reseller said, insisted, it would work because if i ordered it the cable company would Have to install it. (uh-huh) My brother works for that cable company so I got the scoop on the last mile. too expensive.
We also did check with a wireless carrier and that would almost work except that a 100' tower would need to be erected. too expensive. We would need to get above the tree line since it's line of sight system.
I was ready to give up when somehow I came upon a decent mobile system that truckers and RV'rs use called CDMA also known as EV-DO,1X, etc. i.e. 3G.
two characters that would be my saviour. I found a 3G reseller called Millenicom and have been much happier ever since. Still pricey but cheaper than satellite and 50GB monthly usage. More than enough. Maybe a tad slower than Hughes, but easier and reliable. I will be posting a review of Millenicom soon. I have been using them for 11 months. 1 Year mark I will review.
So to summarize. Hughesnet to me is overpriced, under-powered daily headache inducing. I understand they now have a 4G system, but seems only new customers may get a deal. Still pricey, What about the current customers? In any case you do a new 2-year contract, have to get a new modem and probably a new dish as well as needing a third party technician. And still support is more often than not overseas. "Hello. My name Peggy"
member for 1.2 years, 3 visits, last login: 1 year ago
updated 1 year ago