| Review by (hidden by request) |
(review was emailed from domain gmail.com)
lodged 165 days ago
- Woodland Park,Teller,CO
- Contract price not specified.
- "on the phone for two hours just to discontinue what has been horrible service all along"
- "They are the worst! Don't go with them!! Horrible service all the way aroung!"
|Pre Sales information:|
Value for money:
(ratings below consensus)
When installed, charged me 200.00 on what was supposed to be free installation, and I had already paid a local guy on contrac with them to do the work. Never got that resolved. When wanted to add additional capabilities, service man refused to do anything but string lines across the front of the house. Then again, had to pay a local guy to do it, and still got charged by Hughesnet. Then, when my husband died, even though charging it to my credit card for years, they refused to speak with me. I faxed the death certificate, then they put me on as a contact person, leaving my husband as the responsible person. Today, 6 years after my husband's death, they refused to discontinue service stating they did not have the death certificate. After 2 hours on hold, and talking with 4 people, I had to run to UPS to fax the death certificate again... AND, they can only take a fax as they do not have email capabilities for this purpose. Big time high tech organization!! Not to mention, their service is very, very slow and frequently did not work at all!!
Don't waste your money and avoid a tremendous amount of aggrivation!!