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HughesNet Satellite Broadband page on DSLReports
Six Month Rating

bullet 1086 reviews (161 good) (612 bad)
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Review by Cybercycle See Profile

  • Location: united state
  • Cost Contract price not specified.
Good "Better than nothing"
Bad "Expensive, unreliable equipment and service"
Overall "Would not use this service if there was any other choice"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I am on the HughesNet Pro+ package (HN9000) that is very expensive for a relatively slow connection measured against a limited daily allowance as defined by their FAP policy. Tech support is horrible with respect to offshore agents that do not understand or speak English…troubleshooting is not effective as all the tier 1 agents I have encountered read scripts without any understanding of my issues, and this often leads to long hold times or hang-ups without any solutions to the problem. My equipment was installed in 2008 and is now obsolete per Hughenet. So, when I had an equipment failure, they would not offer a repair solution, but instead wanted me to upgrade to their Gen4 system! I found a source for the broken hardware and repaired it myself. I am out of contract and will switch to another provider as soon as one becomes available in my area.

member for 2 years, 23 visits, last login: 128 days ago
lodged 2 years ago