Review by TexasMusic 
member for 107 days, 0 visits, last login: 107 days ago
lodged 107 days ago
 Lexington,Lee,TX
 Business customer Contract price not specified.  "Nothing. Absolutely nothing." "Equipment, network, tech support, pricing, reliability. Other than that....."
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Mail,DNS,News:
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(ratings below consensus)
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I'm not a person who writes public reviews, but HughesNet has been so consistently awful that they've earned this one.
We've had them since 2005 at our home in rural Texas when they were the only option available for service. The network has, in our experience, *always* been slow, fragile and poorly serviced. When the network was actually functioning, no matter how carefully we monitored our usage, no matter how literally impossible it was to have exceeded our bandwidth, we would constantly trip the brake on our account, requiring another pointless call to India to service people who didn't care and could do nothing to address the problems. By way of qualification here, we don't do any online gaming, watch online video only rarely and never got in the habit of downloading much music because we've never had good enough Internet service to do so but still managed to somehow be put in a position where we were hustled to buy tokens to get back the service we were never receiving in the first place.
Customer service calls usually involve long waits to talk to a marginal English speaker who is obviously reading from a list of prepared responses and it usually took multiple calls like this to get bumped up to someone who actually had the knowledge and authority to address our issues. The one service visit from one of their contractors was mostly about pressuring us to upgrade to the newer service at a significant price hike. The very strong overall impression was "We don't have any competitors in your area and don't have to do any better than this."
The SAT service that has replaced HughesNet has been everything HughesNet isn't. Customer service is based in America, the installation tech was here within 48 hours of the initial call to sales and the speed of the network is beyond anything we have ever received from HughesNet in the last 8 years. I also don't have to reboot their receiver unit several times a day unlike the receiver unit we got from HughesNet.
I would gladly, happily join in on *any* class action lawsuit against HughesNet now or at any time in the future for breach of contract because, well, because they've earned that kind of contempt. If you're contemplating HughesNet for Internet service, do yourself a big favor and look into mobile hotspots or one of the newer services like Exede instead of putting yourself in a position to be as disgusted and angry with HughesNet as I am within a year of starting service with them.
Comments:
 | |  Unreliability and no customer service
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|  | | | Re: Unreliability and no customer service No worries! The installer is the one who submits the final completed order and from there on you will be billed. Since you cancelled the install, you should not be billed. | |
| | | |  Re: Unreliability and no customer service--HughesNet Gen4
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| |  Hughsnet
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