Review by bzmingus
(review was emailed from domain gmail.com)
lodged 7 days ago
 Byron,Ogle,IL
 Contract price not specified.  "better than dial up" "Trouble with HTTPS, worst customer service EVER. IN HISTORY. I mean EVERy" "STAY AWAY"
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Install Co-ordination:
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(ratings match consensus)
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Got Hughes.net 5/31/11 under the recovery act. Very hard to find useful, relevant information about the recovery act. But Hughes.net offered it with no install fee, and no contract. 15. Mbps down, something like 256K up, but up didn't count against usage. Started at I think $50 bucks a month, all told. By the 3/1/2103 it was up to 65$.
Considering what I upgraded from (DIAL-UP) it was pretty good. But it was not reliable. Modem needed to be reset probably once or twice a week. Did not always play well with my wireless router. Fast? Well, faster than dial up. 1.5 Mbps means 1.5Mbs at best, and best means once in a blue moon. Most of the time, it was more like 256-500K. I could watch YouTube, if i let it buffer half way first. Netflix? No way.
A year or so after I got it, they went to a new 'bank' system, which would automatically carry over your unused bandwidth for each day (my plan was 250 MB per day) to the next day, with a max of two days (500MB) in the bank.Even with this, I ran out of bandwidth on a regular basis, and had to purchase a renewal token ($5 each, 3 for $12.50). Each one good for 250 Mb. That was my own deal, I knew the limit when I signed up, I don;t hold that against them.
The worst part, the deal breaker, was that Hughes.net has trouble with secure web pages (pages that start with ») Not always, but when trouble happened, it shut them down. All of them. Completely. For us that meant no online banking, no online class access, no bill pay. Pretty much nothing except IMDB and Weather.com.
Long story short, I decided to upgrade to Gen4. Until i looked in to it. I discovered that under Gen4, there would no longer be a FAP free zone. (Currently 2-7am) And under Gen4 all traffic would count, download AND upload. True they offered 'bonus bytes' which make it sound like you are getting twice as much bandwidth, but really what it meant was 'no more FAP free time. Now FAP free time is limited to your bonus bytes, and if you use all them up, we will take the bytes out of your regular bandwidth. Plus they would charge me 250 bucks to upgrade. (Free for new customers though)
So I looked in to Exede by WildBlue. Still 250 bucks to install, but that would include the modem lease for two years( $10 a month) So I cancelled the Gen4 upgrade and went with Exede.
When I called to cancel Hughes.net, I called six time over a three day period. Six times!!! And I got hung up on by hughes.net. SIX TIMES! When i finally did talk to them to cancel, they offered me a FREE MONTH of Hughes.net if I would stay! Once i got them to understand that i did not want their service anymore, they agreed to cancel it, they told me it would take effect in thirty days. Wait, i said. you're saying i already paid for the next month? When did that happen? Today, he says. WHAT??? They hung up on me for THREE days, then BILLED me for the next month. No thank you very much. Finally argued the charge back off and they cancelled the service. Then he let me know that if i changed my mind and reactivated my service, there would be a $25 dollar reactivation fee. HA HA HA HA HA
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