Review by JacksonTech
Good "Often delivers promised 10Mbit/s with web acceleration disabled"
- Location: United State
- Cost Contract price not specified.
Bad "Tech support is extremely subpar, low data caps, occasional slowdowns"
Overall "Buy it if there's no other option and understand its limitations"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I live in an area where the options for Internet access are dial-up or satellite. I researched a local WISP but there was no line-of-sight to their tower.
Unlike most people, I knew what I was getting into when I signed up. However, I was surprised that the connection is as stable as it is.
I ordered the 10GB/mo plan (10GB during daytime hours, plus 10GB 2-8AM) for $59.99/mo. Purchased the equipment upfront.
There are no public IP addresses available with GEN4. HughesNet uses Carrier-Grade NAT for its IPv4 system--so end-to-end connectivity is broken.
My installer was a joy; he did an extremely professional job mounting the dish and running the coax to my desk. I think treating your installer nicely is a large prerequisite for a tolerable and even enjoyable HughesNet experience.
Tech support is difficult to understand and not particularly helpful. I called them to troubleshoot DNS problems and the most they did was to reboot the modem many times. They have a script, and come hell or high water, they will stick to it. They lack basic technical skills. You will be on the phone for some hours.
"Community Support" takes patience.
I have not used HughesNet email, but judging from what other people say, it is glitchy.
Be aware: the HT1000 modem has a built-in DNS cache that is *very* aggressive. You can use your own DNS servers, but the cache will hold on to any response and serve subsequent responses from the modem while making it look like the original server is responding. This makes it difficult to troubleshoot DNS issues.
The cache does not clear until you restart the modem.
Also be aware that "Web Acceleration" is not as effective as it seems. I turn it off and keep it off, and so enjoy near the promised 10Mbit/s occasionally. However, HughesNet's infrastructure and ground satellite seem to be overloaded.
IPv6 is available, but the modem is what gives out the IPv6 addresses. The prefix is prone to changing. No routed /64s are available as far as I can tell, but this may change.
I use up every byte available to me in the quota and then some. Users are throttled when they exceed the quota but are not charged. The throttle speed (150kbit/s) is slow, but usable for email, chatting, etc.
Bottom line: it's better than dialup, but if you can get DSL, get it instead.
member for 193 days, 142 visits, last login: 24 days ago
updated 143 days ago