Review by prfgadget
Good "Better than DIal Up"
- Location: Oakland City,Gibson,IN
- Cost Contract price not specified.
Bad "Tech support worst unless you can get to the "Executive Level""
Overall "Better than no Internet (or Dial Up) but still needs a lot of work !"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Got HN on the Gov. Plan 5 years ago and can't see any reason to up-grade after reading the troubles others are having with "GEN 4" .
Equipment provided is a HN-9000 and dish/transceiver.
Everything went along fine for the first 3 or so years then started getting "FAP'ed" for no apparent reason.
After MANY calls to "TECH NON-SUPPORT" (about a years worth) was finally connected to "EXECUTIVE SUPPORT" , after much discussion , 3 dish re-alignment's , 3 different HN-9000 modems and a new transceiver out on the dish the system is still not as good as the original installation was.
I must Credit their "EXECUTIVE SUPPORT" people with finally getting something done (it only took a year to get through to them) .
Although my system is "NOT QUITE RIGHT" yet it is still better than it was.
If I could get a different service in here without having the same installer in here I would.
member for 236 days, 1 visits, last login: 220 days ago
lodged 236 days ago