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Review by Hufster65 See Profile

  • Location: USA
  • Cost Contract price not specified.
None service sucks tools suck customer service sucks!
Horrible rip off!!!
Not worth the time or money
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Not even close to the speeds they quote you! so angry and such a rip off! I don't expect speeds close to what any Internet service provider quotes you but this is ridiculous. They quoted my 5 Mbps download speeds and the most Ive ever been able to get was 1.6 Mbps. I worked in IT for 10 years designing, implementing, supporting everything networking solutions, storage solutions, security, database solutions for a fortune 50 company that was huge. I called about slow internet speeds and they told me everything was fine and that I was getting good speeds out of their service. They sold me I was getting better than their 5 Mbps download speed and when I measure it I only get max of 1.6 Mbps. I inquired about how they measure your speeds several times and finally got them to commit that they measure the speeds between the satellite dish and the device they provide you with. I ran several tests and the response time and download speeds suck compared to DSL. The tech support person I spoke with kept telling me that I need to remember that the signal is going miles above the earth and that is why the response time (ping times) are so slow. Pinging several sites and downloading files of a given size can provide you with this information and download speeds. The website DSL reports »/tools also has a calculator and speed test which you can use to calculate how long a file should take to download of a given size and tools which will provide you with a more accuarate tool to measure your actual download speeds. I told the rep that I don't care if they have 100Mbps connection between their device and the satellite it doesn't matter if I can't download at the speeds they quoted me. I also added that they are misadvertising what they are providing to customers they are flat out lying about it. So let me ask everyone here. Would you care what the speeds are between their satellite and the device they provide you are if they can't get close to those speeds when you are actually downloading from the internet to your computer? I think they are actually padding the data usage amounts as well. I took their reports from their website tools and put them into a spread sheet and totaled them and it was much less than what they told me I had used. Their solution was to have me upgrade to the next package. I said why would I want to upgrade to the next larger and faster account because that would only compound their ability to rip me off????

If anyone else has had this issue I would love to hear about their experiences......

member for 9.6 years, 2 visits, last login: 9.6 years ago
lodged 9.6 years ago


TRACY21525
@69.35.200.x

TRACY21525

Anon

DO NOT BUY

TO BE SIMPLE AND TO THE POINT, THEIR CUSTOMER SERVICE AGENTS LIE TO YOU TO GET YOU TO STAY. THEIR INTERNET SERVICE SUCKS! ITS NOT FOR A FAMILY HOME! FAIR WATNING STAY AWAY!!!
Hufster65
join:2014-07-27
USA

Hufster65

Member

Newest Update! Can't even post to their forum!!! ARG!!!

I've been trying to post negative content on their forum every time I try it just keeps prompting me to login and loops over and over again. Convenient? I think not. At first I thought maybe I had to wait a day before I could post. Not the case I've waited 2. It's also funny that their own bandwidth tool on their own website doesn't work and their reports for data consumption is way over exaggerated. I've got about 7 days left until my month is up and I'll be cancelling their service before then.

AGAIN DO NOT PATRONIZE THIS BUSINESS THEY ARE CROOKS!!

I am returned to my old DSL service provider after my 12 year old daughter complained to me over and over again that the Internet was so slow. So I went back to my 1 Mbps connection which is faster than Hughesnet who quoted me 5 Mbps and their tools they used said I was getting 6 Mbps.

I hope other people read this and don't get caught past their 30 days and be locked into their contract. I wasn't born yesterday I've worked in IT for many years and this company is praying on customers who just accept that they are getting what they say you are.