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Problems! DNS lookup error, clouds prevent connection, daily allotment that you get penalized for using most of, CSR doesn't know anything and all problems are someone else's fault. DNS lookup error... you have to type every website in more than once to go to it after getting the DNS page. This has been a problem for more than 2 years, and customer service still walks you through the same ineffective steps. Then frustration sets in. You are spoon-fed a percent of your allowance daily, and if you use more than half of that, you don't get the full amount the next day. So basically you are getting about half of what you pay for. It will take you a couple of days (or more) to watch a movie. The company offers service where no one else is, so they have a monopoly. If you get tired of their abuse and leave, they don't care - someone else will pay them when you stop. member for 9.5 years, driveby review (so far) lodged 9.5 years ago
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