dslreports logo

Six Month Rating
1112 reviews
167 good · 623 bad
Submit a review by email click here

Review by SavvyGal See Profile

  • Location: Avinger, Cass, TX, USA
  • Cost Contract price not specified.
I got nothing
they have a monopoly
dial-up might be better
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Problems! DNS lookup error, clouds prevent connection, daily allotment that you get penalized for using most of, CSR doesn't know anything and all problems are someone else's fault.

DNS lookup error... you have to type every website in more than once to go to it after getting the DNS page. This has been a problem for more than 2 years, and customer service still walks you through the same ineffective steps. Then frustration sets in.

You are spoon-fed a percent of your allowance daily, and if you use more than half of that, you don't get the full amount the next day. So basically you are getting about half of what you pay for. It will take you a couple of days (or more) to watch a movie.

The company offers service where no one else is, so they have a monopoly. If you get tired of their abuse and leave, they don't care - someone else will pay them when you stop.

member for 9.5 years, driveby review (so far)
lodged 9.5 years ago

jazzel
join:2014-09-18

jazzel

Member

satellite internet sucks

Yes I had satellite internet for 4 years. ( Yes no cable or dsl) Horrible!! Watch 1 youtube video and they crank you down to dial up speeds!!! I had to lie to them when I switched to that verizon handheld modem. ($80 for 10GB)
I lied saying I was moving to an apartment and couldn't have a dish .. I did this because I knew they would screw me by continuing to Bill me when I quit them.
Expand your moderator at work

Pissed
@70.196.133.x

Pissed

Anon

Hughes net

The worst company ever! They came out and said we had to cut down a tree before he could put the satellite up and left. Said he would return Monday. We cut down the tree and he never returned. We called and called and called. They said we cancelled services. Which we didn't. They said they would send someone else. Two weeks later, get a call. They can't do service in our area. That's funny because the neighbors have Hughes net. You have signs all over our neighborhood. They won't even reimburse the money they were prepaid for services. Worst company ever!!!!

Piles
@174.236.1.x

Piles

Anon

Re: Hughes net

Worst customer service on face of planet

MonCher
@66.249.83.x

MonCher

Anon

So happy I read the reviews. ...

I thought I had it bad with AT&T DSL. I have problems about every 3 months I have to have a guy come out and re-wire. I've had this service about 18mos and had 4 or 5 guys out to do various repairs (the last time it went down twice in one day!) I can only get the lowest, basic speed in my zip code area but at least I can stream Netflix, Amazon & Hulu Plus. In fact the AT&T peops said I shouldn't be able to stream. Then they said I must have a lot of downloading and I said "No, I can watch the video all the way through --- no pixilation, no chronic downloading."
I was seriously considering getting Hughsnet until I read all the bad reviews. Thank God for reviews! I guess AT&T isn't so bad after all.

Paulakc
@69.35.168.x

Paulakc

Anon

Slow and expensive

OMG Hughesnet is the WORST service EVER. We pay triple what we had with our cable company before we moved and are limited on our service. In 2 weeks we used up our usage and now I had to upgrade to more expensive plan with them just to keep family happy. IT IS A SHAME THAT HUGHESNET KNOWS THEY CAN CHARGE AN UNREALISTIC AMOUNT FOR LESS SERVICE just because no one else offers any service in the area. I will pay the $400 dollars to cancel with them in an instant as soon as ATT or Directv offer internet. You would think the government would regulate them, they do everything else.

nadeen
@69.35.160.x

nadeen

Anon

Re: Slow and expensive

direct tv does not have it's own internet provider and so they refer you to hughes net so you can get a $10.00 bundle savings. that's the only reason i got hughes net. been with them 3 months nd about to write corporate because im not paying $400.00 for an early disconnect fee. weather it says it on a contract or not by law you do now have to pay for early disconnect.
nadeen

nadeen

Anon

Re: Slow and expensive

mistake.. last line above i meant to say you do NOT have to pay for early disconnect.