dslreports logo

Review by Bandito See Profile

  • Location: undisclosed location
  • Cost: $113 per month
  • Install: about 2 days
Outages are minimal
Shaw doesn't care if you leave for the competition
Freaking dang Expensive and prices are getting higher but no added benefit
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Shaw has adapted misleading and unethical advertising. Now, they're quoting plans with "an additional $xx a month" instead of quoting the higher monthly fee. They know if something requires mental effort, most people won't think. For example, the $25 promo plan for 24 months has a disclaimer that it'll cost you an additional $13.10 more a month. They don't mention that the plan costs $43 a month which is not as attractive as the $25.

Any how, Shaw's rates are getting out of hand, as is Telus but the latter has special locked-in long term contract promos that confuse the average consumer into believing they're getting value. Just like buying a cellphone at full retail vs buying it subsidized. You must do the math yourself and see if you're saving. Shaw has become very arrogant and even cocky when it comes to people wishing to negotiate their features and options.

Shaw no longer offer much, if any, promotions to existing customers like they have in the past. They grandfathered some television plans only to remove the protection because they have a right to do so. Their HD Plus is an example. I was told that any channel that turns into HD from SD will be added to your HD Plus package at no extra cost. However, they now no longer do so. They argue that it's to due to channel bandwidth allocation which is actually a "red herring".

I found Shaw does not care if you leave them for a competitor such as Telus. The only competitor they really dislike and will negotiate crazy deals for you to stay is you're currently a Novus customer. Sadly, most people dont have fibre optic cable and consequently pay very high internet monthly fees.

I find Shaw is no longer competitive and making choosing channels very confusing. Unfortunately, this was all started by Telus. The providers all mirror each other.

At the first opportunity, I will ditch Shaw...make no mistake about it. But, I am still waiting for some genuine competition or moving some place where I can get some channels via HD antenna.

member for 21.1 years, 818 visits, last login: 10 days ago
updated 8 years ago


XT0RT
S3x, Drugs, War
join:2001-07-28
Edmonton, AB

XT0RT

Member

Just go to DSL and stop complaining

I'd hate to say it, but with all the complaining going on in the Vancouver and Victoria areas, why not just stick with DSL or go to Rogers if it is available? Complaining to Shaw won't fix the matter. Switch and be done with it. I know it sounds arrogant of me to say it, but I've done my share of call centre work and it makes no sense to complain to an agent that can't fix the problem.
georgehaz
join:2004-10-21
Vancouver, BC

georgehaz

Member

Shaw and their lies

i was using shaw extreme in burnaby and it was great. never had one problem. i moved back in the east van neighborhood and got connected with shaw again... what a difference!

i was getting close to 5mb for d/l and 1mb for u/p
im now getting about .5mb for d/l and the upload is about .6 on average for both.

its been a month now and nothing is being done about it. everytime i call the techies just put the blame on another department, and ive called many times to no avail.

ive learnt to always ask for a supervisor before giving any information about this account just to see what new b.s they will come up with.

i think i will only pay 12% of my shaw bill when it comes around since im only recieving about the same percentage of what im supposed to be getting.

ill repost to see if they make any changes in the near future
GAMEFUEL
join:2011-01-05

GAMEFUEL

Member

It might not be what your review is about but I'm happy.

I saw this looked up Novus internet and I'm currently on the phone trying to get this installed.

I love you.
bklass
Premium Member
join:2012-02-06
Canada

bklass

Premium Member

No Competition is right

You're right to point out that Shaw does nothing to keep their customers... but this isn't something attributable to Shaw alone. It's an institutional thing, ascribable to both the telecom industry and captured gov't regulators.

In Winnipeg our only two options for internet are MTS or Shaw and neither will do anything to keep you if you want to leave. We need structural separation in Canada badly.

fan13027
join:2008-10-26
Kelowna, BC

fan13027

Member

In Winnipeg our only two options for internet are MTS or Shaw
You can't seriously consider MTS (DSL) an option for internet?

I'm not unhappy with Shaw's service ... but I have to agree, the lack of competition makes them lazy and slow to respond to customers service issues.
bklass
Premium Member
join:2012-02-06
Canada

bklass

Premium Member

Re: No Competition is right

My Shaw bb10 used to be better, but I moved and now my connection flaps non stop. I regularly get right up to the full speed for DL but net is still slow regardless due to ridiculously low UL speed (10Mbps down 512kb up?? why lord)

So good for asynchronous stuff but XBL sucks even with the box wired direct to the modem.

And no, I don't seriously consider MTS an option - check out their website, if you want the higher end packages you HAVE TO buy their TV service, which shares bandwidth. Ridiculous.

At least Shaw has semi reasonable service and decent promotional periods. Still it's hard to argue that having a few more ISPs wouldn't be good for consumers.

Dragaway
@shawcable.net

Dragaway

Anon

Seriously, I'm playing my video games then out of nowhere 1000 ping. Is it worth even paying for this terrible service? Like I want to play video games but i can't due to me being unable to move. Like wtf Shaw get your crap together