 Review by redkingca 
UPDATED: 269 days ago
member for 9.2 years, 2072 visits, last login: 3 days ago
 Canada
 $90 per month
 about 3 days
 "Very nice install, always willing to send out tech for hardware"
 "Too much port scanning through modem"
 "regular service good, Extreme service is a waste of time/money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update Feb 28/09
Been about a year since last update. Still having to live with the port scanning, but that is part of the reason I have a firewall up. Shaw service has improved, when tech problems arise I can usually get a tech next morning. And Shaw has proactively called me to ask about service I receive a few times. Still using Standard internet package, light phone service and digital cable.
Update 07-08-08
After being prodded by system message, I have written this update. Service for the most part still works fine. It would be nice if Shaw did something about the now continuous port scanning going on in my node.
Update 10-28-07
Well I have been using Shaw Internet and Phone in my new apartment for a few months now. Service is working fine.
One MAJOR hiccup though, I was offered extreme for 6 months at the same rate I paid for regular service. after I upgraded very bizarre troubles started my new 10MB/sec Extreme service dropped to 2MB/s almost as soon as they switched me. Even after a tech visit and 2 weeks of allowing the network techs to fix the problem did nothing. My service never rose above 2MB/s. So yesterday I switched back to regular service and was back to 4.5MB/sec after a power cycle. I still have no idea what the problem was and obviously neither does Shaw.
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I have been using shaw bundle since feb/06. I now have tv, phone and intenet with Shaw. I have had 2 problems in that time, the first visit after the tech replacing a filter, he replaced all the lines inside the house and ran a new drop "because they were looking old"(a nice touch IHMO).
The second visit was due to complaints from the alarm company about quality of phone levels for monitored alarm(alarm company is owned by local telco MTS, go figure they had a problem with Shaw phone). Was offered same day tech call, tech added amplifier to system and raised signal for all tv and internet too. ^^
update 09-11-06
Tech support like with most ISPs is still hit and miss. The only real problems I have had recently are the result of a fire 2 blocks over burning through the main line last month. There have been a few outages since then related to repairing this.
Paying $150/month(taxes in) for Shaw home internet, Shaw phone and enhanced video with movie channels.
Followup comments:  
Shuttle
@telus.net
| Shaw - West Vancouver I also made the switch from Telus to Shaw. For my Internet & home phone service.
Everything worked as it should for the first 2 days. On the third day I lost my telephone service. I called customer service to report the problem and request that they fix the problem ASAP. I reported the problem on Friday morning. They where not able to book an appointment to fix the problem until Wednesday.
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On Wednesday a technician came out and ended up telling me that line signal is too weak. He had to do something on the main line down the street. After doing this and replacing the filter on the line the service was back up and running.
I did mention to him maybe the line from the street to the house should be changed? He said it was fine. Funny enough the following day someone else from Shaw came to the house and changed the line from the house to the main line on the street.
Everything is working fine now and I do enjoy the faster Internet speed and the features the digital phone has to offer. Such as being able to log onto the web and forward your home phone to another number.
Shaw you must work on your customer service. | |
| | KalSeth
join:2003-06-05
Daly City, CA
| Same deal here We have the Shaw 5mb internet here too. A couple months ago I tried upgrading to the faster 10/mb speed and it was the same problem, much slower! The techs could find nothing wrong so I ended up downgrading to the faster 5mb rate.
Shaw customer service has always been good when I call.
Calgary, SW | |
|
huur
@shawcable.net
| shaw problems we got the bundle rip-off package for $163 we were supposed to get hdtv and hdtvplus ,digital phone ,high speed extreme internet.what we got was hd basic with half the digital package,no phone complaints,and the slowest high speed internet....it was faster before the upgrade.and the kicker was the 237 bill.this is crap.someone needs to compete against this monopoly.they rip us off like we're at a gas station!! | |
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Shaw
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Report on Shaw
Don't know what happened with Shuttle, some people are just unlucky I guess...Shaw's been great with me, customer service is the best I've ever experienced, I have extreme and I'm lovin it, I have had up to 25+mb downloads, but mostly in the 3.5mb/sec to 6mb/s....for 11 bucks (or less) more it's well worth it if you want REAL broadband...
Now if I could only get Shaw to lower their NITRO speed access....$50 is a little steep.