 Review by Pentangle 
UPDATED: 158 days ago
member for 2.2 years, 602 visits, last login: a few hours ago
 Vancouver BC
 $46 per month
 about 5 days
 "Excellent home and telephone support"
 "Speeds are somewhat slower later in the day."
 "The competition is worse; Shaw really isn't too bad, no complaints."
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(ratings match consensus)
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I'm not a tech like some of the other board members so my observations are subjective rather than technical--I'm just an average user looking for reliability in the provider. The Shaw service is up and available almost all of the time. Download speeds appear to be slower later in the day but that isn't really a concern for me as I do very little downloading; the occasional shareware or freeware application, upgrades for Avast, Spybot, SUPERAntiSpyware, Threatfire. That's about it--I upload very little, some text or jpg email attachments. Most of the time I spend on the Web is spent reading and researching and I'm happy with Shaw; they deliver what I need and are happy to help me when I need help. I have the basic service which is ample for my needs.
I recently phoned Shaw to discuss the slower download speeds I'd recently begun to experience and they immediately offered to upgrade my modem to a Motorola SB5102 from a Terayon. The installer arrived a day later with the new modem and my download speeds immediately doubled. A nice part of this is that I _owned_ the original modem and I now own the new one. While here, he also changed the television cable and reception vastly improved. There was no charge for this service. In the six years that I've been with Shaw there has never been a price increase for the service. Download/upload speeds are currently 4905/490 kbps. Ping = 27ms. Location is Vancouver, BC.
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