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Member review of Shaw


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Reviews:
read 360 reviews (208 positive) (70 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$57 per month avg ($34 to $130)

Speed test results 3 year trend
Review by joshb See Profile
UPDATED: 163 days ago
member for 3.6 years, 1266 visits, last login: 3 days ago


Calgary,AB
$41 per month
about 4 days
"hook up was easy"
"requires service call to get anything fixed....Too much run around"
"When it works it's great when it doesn't well....."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·TELUS
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    I'm 2 weeks in. There have a been a few speed issue but Shaw is dealing with it. Not as fast as I would like but things are getting better. They got the levels under control and now it's just a waiting a game for them to finish up getting the bandwidth figured out. I have been told the abuse team is dealing with it and it is getting better. I guess they have bandwidth hogs on my node.

    Good work Shaw keep it up.

    Well after constant problems with Telus I decided to get another tech out. He came and was nice enough to release me from one of my 2 internet contracts without penalty.

    I decided to see what shaw was offering.

    When I called in they were very informative and new there products. No pressure at all to hookup. They were more than willing to give me a day or two to make up my mind and work things out.

    Day of install was great. Tech showed up exactly at 5pm. I asked he be there as early as possible and they came through. Although they say no promisses as far time.

    First day of service was a bit rocky but after a call to support they figured out the issue and will have it resolved within the next week. Not a major issue but it is a pain at times.

    Botton line shaw has gone though some major changes for the better since the last time I had any services with them. If things get fixed when promised and everythings continues the way it is I will be one very happy camper.

    Well Shaw came in and installed Tv service. They got the TV working no problems but ran into level issues with the Internet. They got the internet fixed and now have to go back and fix the TV again. At least they did the node split before promised.

    Well the service has been up and down and they have been having trouble find the problem....After 6 service calls they finally figured out there was a break in the line some-where and are working towards fixing the issues in fairly reasonable pace....

    Bottom Line Call center is full of it......Field techs when they take the time to do there job right they work miracles......Bottom line Shaw field staff need to stop running there days buy the clock.....and actually fix things instead of passing it off....

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