Review by Mango 
member for 4.4 years, 2580 visits, last login: a few hours ago
updated 165 days ago
 Burnaby,BC
 Business customer $185 per month "Reliable, low packet loss, fast, no speed throttling." "Yay free Canada/US calling!"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I received some assistance from a couple of Shaw reps here in the forums so I thought it appropriate to raise my rating for Tech Support. Thanks 
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Shaw recently released new prices and packages in accordance with promotion of their Shaw Exo network. As a result, my internet speed has doubled, I now have free Canada/US calling, and my monthly fees DROPPED $2/month. I thought this would be an appropriate time to update my review.
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My employer has had a longer relationship with Shaw's business internet than they have with me. Connection reliability has been excellent. Since 2005 when I started working there, we've had only one outage during business hours, and we were notified about that a week before it happened. The quality of the bandwidth has been excellent - speeds are always as advertised and latency and packet loss is quite acceptable.
We've had Shaw Phone since 2009. I like it for its audio quality noticeably better than Telus and free features. My favourite feature is Caller ID blocking for telemarketers. The only thing that could be improved is that incoming Caller ID Name does not always work. It displays "OT OF AREA", or simply "O", for about 7% of names (yes, I measured) that do display properly on Telus, cell, and VoIP phones.
I've rated Install Co-ordination two stars because both installs we had were rocky. I ordered one phone line and then a few months later ordered three more. During the first installation, the tech wanted to leave before the line would receive calls. I said I would report him if he left me without a phone. He fixed it. The second installation involved a total of five technicians in three visits to do a job that could have easily been done by one tech in one visit.
Comments:
 | | Shaw internet Recently I changed from 7Mb/s internet to 20 and it is actually WORSE with my original internet I was getting 200ms ping in games now its jacked up to 900ms ping. Shitty internet shaw has. | |
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