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Review by Mango See Profile

  • Location: Burnaby, BC, Canada
  • Business customer Business customer
  • Cost: $185 per month
Reliable, low packet loss, fast, no speed throttling.
Yay free Canada/US calling!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I received some assistance from a couple of Shaw reps here in the forums so I thought it appropriate to raise my rating for Tech Support. Thanks

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Shaw recently released new prices and packages in accordance with promotion of their Shaw Exo network. As a result, my internet speed has doubled, I now have free Canada/US calling, and my monthly fees DROPPED $2/month. I thought this would be an appropriate time to update my review.

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My employer has had a longer relationship with Shaw's business internet than they have with me. Connection reliability has been excellent. Since 2005 when I started working there, we've had only one outage during business hours, and we were notified about that a week before it happened. The quality of the bandwidth has been excellent - speeds are always as advertised and latency and packet loss is quite acceptable.

We've had Shaw Phone since 2009. I like it for its audio quality noticeably better than Telus and free features. My favourite feature is Caller ID blocking for telemarketers. The only thing that could be improved is that incoming Caller ID Name does not always work. It displays "OT OF AREA", or simply "O", for about 7% of names (yes, I measured) that do display properly on Telus, cell, and VoIP phones.

I've rated Install Co-ordination two stars because both installs we had were rocky. I ordered one phone line and then a few months later ordered three more. During the first installation, the tech wanted to leave before the line would receive calls. I said I would report him if he left me without a phone. He fixed it. The second installation involved a total of five technicians in three visits to do a job that could have easily been done by one tech in one visit.

member for 15.2 years, 7782 visits, last login: 1 day ago
updated 11.2 years ago


anonymice
@shawcable.net

anonymice

Anon

re: voip

I use a sip trunking service for my house phone and an asterisk box. My phone calls are clear and generally great unless I've got my connection saturated with downloads and traffic. Have you tried setting up a real QoS setup with your system, weighting your voip packets higher than your other packets, or just pausing downloads when you're on the phone? Generally if you do these things, or throttle your other bandwidth so your voip packets always have a little room (my voip setup is 24kB/sec up and down during a call) keeping in mind your network overhead, you should never have any issues with calls.
Mango
Use DMZ and you get a kick in the dick.
Premium Member
join:2008-12-25
www.toao.net

Mango

Premium Member

Re: voip

Good to hear you've been having positive experiences. If you do not mind me asking, what city are you in?

I did use QoS on my routers, which worked well in West Vancouver - I could even run torrents without having any voice quality issues. In the other locations, I noticed quality issues even when the VoIP device was the only device on the network.
MJScott
join:2009-03-04

MJScott

Member

distinctive ring

quote:
Another thing I noticed is that while Shaw supports distinctive ring, you cannot turn off Voicemail for the distinctive ring number. This means you can't use it for a fax. Telus does support this.

you may want to call into tech support for that, as far as i know this has been doable for a very long time. I quite often see customer service improperly setting up DR lines that people want to use for faxing and it only take a few second to configure it properly on Shaw's side.
Mango
Use DMZ and you get a kick in the dick.
Premium Member
join:2008-12-25
www.toao.net

2 edits

Mango

Premium Member

Re: distinctive ring

Interesting. It was Tech Support who told me it couldn't be done. Do you work for Shaw, or are you a customer who has done this?

Thanks for the information.

Edit: Any idea what strings I can pull to get overlines with the same outgoing Caller ID?
MJScott
join:2009-03-04

MJScott

Member

Re: distinctive ring

I worked in Shaw tech support for quite sometime, and more specifiably i was a dedicated phone agent. Its definitely possible to turn those settings off..

and as for the overlines caller id.. im not touching that with a 10 foot pole haha
Mango
Use DMZ and you get a kick in the dick.
Premium Member
join:2008-12-25
www.toao.net

Mango

Premium Member

Re: distinctive ring

Oh really? Do I detect some gossip?

crapple
@shawcable.net

crapple

Anon

Shaw internet

Recently I changed from 7Mb/s internet to 20 and it is actually WORSE with my original internet I was getting 200ms ping in games now its jacked up to 900ms ping. Shitty internet shaw has.