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Six Month Rating

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Review by tired See Profile

  • Location: Calgary,AB
  • Cost: $107 per month
  • Install: about 1 days
Good "Great speeds and reliable connection, friendly staff."
Bad "Unannounced service changes amount to massive price increase."
Overall "Would love to stay with them, but they've become too expensive."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
I've been a customer of Shaw Internet for many years and have never had any issues with them. They've continued to upgrade their services and provide increased performance while keeping prices in check. I was on a 50Mbps down/3Mbps up package with a 250gb transfer limit for $107 per month.

This year, though, they did three things simultaneously:

1) They rolled back the transfer limits on the package I was subscribed to (from 250gb to 175gb) without announcing the change
2) They "increased the accuracy" of their reporting tool, so the 70gb/month that I've averaged the entire year suddenly jumped to 500gb last month without any behaviour changes on my part.
3) They moved from a soft cap of warning and encouraging package upgrades to $1/gb charges.

These three things meant that if I had remained with them my bill would have jumped from $107 per month to $432 per month, or if I had pre-purchased their data packs to $207 per month, which would cover up to 675gb usage.

member for 4.2 years, 308 visits, last login: 23 days ago
lodged 4.2 years ago