Review by tired
Good "Great speeds and reliable connection, friendly staff."
- Location: Calgary,AB
- Cost: $107 per month
- Install: about 1 days
Bad "Unannounced service changes amount to massive price increase."
Overall "Would love to stay with them, but they've become too expensive."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've been a customer of Shaw Internet for many years and have never had any issues with them. They've continued to upgrade their services and provide increased performance while keeping prices in check. I was on a 50Mbps down/3Mbps up package with a 250gb transfer limit for $107 per month.
This year, though, they did three things simultaneously:
1) They rolled back the transfer limits on the package I was subscribed to (from 250gb to 175gb) without announcing the change
2) They "increased the accuracy" of their reporting tool, so the 70gb/month that I've averaged the entire year suddenly jumped to 500gb last month without any behaviour changes on my part.
3) They moved from a soft cap of warning and encouraging package upgrades to $1/gb charges.
These three things meant that if I had remained with them my bill would have jumped from $107 per month to $432 per month, or if I had pre-purchased their data packs to $207 per month, which would cover up to 675gb usage.
member for 4.2 years, 308 visits, last login: 23 days ago
lodged 4.2 years ago