Review by LemonDrop 
member for 152 days, 3 visits, last login: 141 days ago
updated 152 days ago
 Aldergrove,BC
 Contract price not specified.  "The Service itself is good." "Customer service is good when it can be reached" "As all providers vary very little, as long as a problem does not arise, this is a plus ISP"
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(ratings match consensus)
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I have rated by selecting the middle buttons because I have found that the ISP's all operate with the same services and philosophies.
I chose Shaw because Telus could not provide the high-speed service in my area.
I have just 'fixed' the service myself thanks to DSLReports.com
I have been getting slower that advertised speeds (less than half) and since have tweaked TCP resulting in 65% to 95% of the 100 mbps service that I am paying for. Thank you DSLReports.
I find it a weakness in Shaw that they did not on initial set up have people that would/could advise on something as simple as TCP tweaks for high speed service or the simple suggestion of making sure that your entire network is tweaked exactly the same way. It was a pretty simple fix with outstanding results.
On the up side, when able to talk to any tech/customer service rep, I find the quality of service supplied to be exemplary. Shaw occasionally activates their 'call back system' which allows one to leave their phone number and receive a call back. Why this is not left activated at all times is beyond me.
I updated to their Warp system just to give it a try a few months ago. After not getting the service as advertised, I called them (got the call back service) and when called back spoke to a young fellow that immediately further upgraded me to their 100 mbps service because he recognized that I could get it cheaper (significantly cheaper). This is the sort of thing that gives one hope that they are a fine provider.  He did not however have the knowledge or the experience to advise of the required tweaks. Neither did any of the on sight techs that were sent out.
Now, I am fully aware that one should be conversant with the machines that they play with but even though I have been using running installing computers since 88, I am not what you would call a geek. Shaw should insure that those that work for them are, in my opinion.
I give them a C+
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Not their responsibility.
What I said was, it is their responsibility to 'advise' that if I was going to get the service as advertised that I had to tweak my computers.
