Review by kochin 
UPDATED: 31 days ago
member for 8 years, 83 visits, last login: 29 days ago
 Englewood Cliffs,Bergen,NJ
 $60 per month (12 month contract)
 about 16 days
 Verizon
 "Fixed IP; once had been reliable"
 "Reliability is gettting worse these days; tech support not helpful"
 "Ready to switch"
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Install Co-ordination:
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I have stayed with Covad for more than 6 1/2 years. Their DSL service was very reliable during the first 5 years. Then something happened about 2 years ago, and I started experiencing increasing number of disruptions. Recently I have to at least reset the DSL modem twice almost every day.
When I called Covad tech support, they told me there was a equipment change about 2 years ago. The connection problem I am having probably due to either my DSL modem not fully compatible with the new equipment or modem failing. I asked for a free modem replacement, but Covad refused even though it may be their device causing the problem. It seems Covad doesn't at all care about their existing customers. (Or, maybe they just want to get rid of old customers.)
With Covad unwilling to resolve my connection problem, I am definitely looking around to switch. Now I just wish FiOS was avaliable in my area.
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As I mentioned in my own response to this review, finally my Covad DSL modem arrived on 1/22/2003. The whole transistion lasted 16 days since I placed the order. During the transition, I lost my DSL connection for about 5 days while waiting for Covad's DSL modem.
Once the modem arrived, I simply plugged it into my phone jack, then properly configured the modem and my router. In no time I started surfing Internet again with faster speed I got from DirecTV.
To be fair with Covad, I must say that the whole transition was mostly smooth except for not receiving the modem before they switched the wires.
For now I am still taking a wait-and-see position. I will use line monitor on dslreports to see how stable the connection is. I have done the speed test several times. The results range from 1025~1247/326.
One thing I don't like about Covad's TeleSoho service is that their static IP is not a reall static IP in a sense that it uses PPPoE for connection. It just alwyas got assigned to the same IP address.
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I was a DirecTV DSL customer. As every other DTV DSL users, I was scrambling to get a replacement. After much consideration and help of dslreports, I ordered Covad TeleSoho service on 1/6/2003, and was told that I may have only 1 or 2 days outage during the transition.
On 1/18/2003 my connection was switched to Covad, and I got disconnected from Internet. The problem is that Covad did not send me their DSL modem ahead of time. Therefore, even though I am already receiving connection from them, I can't get onto Internet because I don't have their DSL device.
For some reasons, Covad doesn't want to send out DSL modem until telco tells them the connection has been switched or installed. I would understand that if I were a first time DSL customer. They have to be sure the connection is possible before they send out the device.
However, I ordered Covad service from their DirecTV user switching page on their site, they should be aware that I already have connection installed. They could make the whole transition smooth by sending out the DSL modem before telco switched the wires.
Now I am told it may takes 5 to 7 days for the delivery. That means I am not going to have DSL for about a week. It really sucks.
For other DirecTV users thinking about switching to Covad, my suggestion is to ask them to send you the DSL modem before the switching over takes place.
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