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Member review of Covad Communications


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Reviews:
read 411 reviews (218 positive) (100 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$89 per month avg ($89 to $89)

Speed test results 3 year trend
Review by kapil See Profile
Posted: 2 years ago
member for 8.4 years, 2751 visits, last login: 3 days ago


West Chicago,Dupage,IL
Business customer
$120 per month (12 month contract)
about 10 days
Ameritech
CLEC party: Covad
"Rock Solid Service! Low Latency, No Downtime, Quick Install"
"Pricing, Level 1 Techs, Limited Product Offering"
"I see no reason at all to pick an ISP other than Covad!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

    My Other Reviews·XO COMMUNICATIONS
    ·Comcast
    I have Dedicated 3.0/768 ADSL service from Covad.

    Went from order to install in about 10 days.

    Service has NEVER gone down, the latency is excellent...I run a VoIP server over the circuit. And usage policies are liberal...I run all kinds of servers on my DSL and Covad has never complained.

    The install techs and the Level 1 support reps can be kind of stupid...depends on who you get stuck with...but they are better than Comcast and AT&T techs by leaps and bounds

    Covad doesn't offer the 6.0 dedicated service directly...you have to go through a partner ISP...which I didn't want to do...so that kind of sucks because I'm in range to get the higher speed but Covad won't sell it to me.

    The pricing is also higher than Covad partner ISPs...but I have been able to talk to the retention people to get a price-match.

    Overall...I love Covad...the service is great and I rarely ever need to call for help and when I do, it's top notch once you get past the script reading dolts.

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