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Rogers Hi-Speed page on DSLReports
Six Month Rating

bullet 681 reviews (201 good) (306 bad)
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Review by Dark_Cobra See Profile

  • Location: North York,ON
  • Cost Contract price not specified.
Good "I guess"
Bad "Tech Support Blows"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

Update 6 - 28/1Mbps (32/3Mbps) - 12/12/12
Haven't updated this in quite some time...

I've been on the 28/1Mbps plan for just over a year now, things were all going good and often saw just about the advertised speed and pings were very good, between 12-17ms. I had an additional 80gb of usage free and a 20% discount on a student plan.

Until recently... When my 1 year contract was up, I called them up to cancel since the bill almost doubled. I was sent to retention who offered me the express package (18mbps/512kbps) at 300gb for somewhere over $60/month.

I decided against this as there's other providers such as teksavvy and start.ca which offer the same or better packages for less. Since I use netflix, a lot, both usage and stable speeds are important to me.

A bout a week and half after telling them I'm canceling and don't want their service, my connection has gone down the tube. I'm now seeing about half the downstream and upstream at 14-18mbps down and 1.5mbps up (should now have the 3mbps upload).

At this point I'm not even going to bother calling to complain because I'm done with rogers, good bye.

Update 5 - 10Mbit "Extreme" Line (24/4/2010)
Its been awhile since I've been around, but not much has changed. I've been on this 10mbit plan for quite sometime now and thought it a good idea to pop back over here and update my review...


As you can see, the speeds are pretty damn near perfect, slight variance is acceptable.


Line quality is amazing, absolutely no complaints there, online gaming and voip work flawlessly, no lag or jitters at all. As usual, heres the latest tracert to rogers, following will be to google.ca. **NOTE** My D-Link DIR-628 is set up to use Google's DNS servers ( &

C:\Users\Stuart>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 9 ms 9 ms 9 ms 10.*.*.*
2 8 ms 9 ms 9 ms
3 8 ms 9 ms 9 ms
4 9 ms 12 ms 9 ms
5 10 ms 9 ms 10 ms ge10-0.gwy2-tor.bb.allstream.net [
6 11 ms 11 ms 11 ms ge4-1.hcap4-tor.bb.allstream.net [
7 12 ms 11 ms 11 ms
8 12 ms 12 ms 11 ms www.shell.ca []
9 12 ms 11 ms 11 ms

Trace complete.


& heres to google:

C:\Users\Stuart>tracert google.ca

Tracing route to google.ca []
over a maximum of 30 hops:

1 9 ms 8 ms 8 ms
2 10 ms 9 ms 9 ms
3 17 ms 8 ms 9 ms
4 88 ms 21 ms 22 ms
5 22 ms 20 ms 21 ms
6 42 ms 34 ms 32 ms
7 42 ms 40 ms 42 ms
8 42 ms 41 ms 41 ms
9 43 ms 40 ms 41 ms lga15s01-in-f104.1e100.net []

Trace complete.


As you can see, very clean connection & advertised speeds. The modem I'm currently using is the SB5100 which I purchased from Rogers. I've also been running a small web server for years now without any complaints; it mostly hosts my VPN connection to access my home network remotely.

Price/performance is very good, only bell offers speeds comparable, I'm tempted to switch, but its not worth the hassle since they can only get me 12mbit.

Once the SMC router/modem comb issues are straightened out (or a new D3 modem is available / register my own 3rd party modem) I'll be moving to the 25mbit line for awhile, untill bell's able to get me their 25mbit since they offer a *wow* 7mbit upstream connection. So unless rogers ups their upload I think I will be moving on soon.

Update 4 - 5Mbit Line (04/05/2004):

Well, 2weeks ago (or so) rogers started a 5Meg "Opperational Readyness Test" and i signed up for it and was selected as one of the 100 users to be a 'tester'

So far ive had the new service for the past few days, and am really happy with it. I get CONSISTANT speeds of 600Kb/sec... IF the server can handel those speeds.

I am very impressed with my new found speeds:



Trace Rout:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cobra>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 11 ms 6 ms 18 ms
2 7 ms 14 ms 6 ms gw03.ym.phub.net.cable.rogers.com []

3 7 ms 15 ms 9 ms gw01-vlan963.ym.phub.net.cable.rogers.com [66.18
4 5 ms 6 ms 7 ms gw02.ym.phub.net.cable.rogers.com [
5 8 ms 7 ms 7 ms gw02.bloor.phub.net.cable.rogers.com [66.185.80.
6 8 ms 10 ms 11 ms
7 8 ms 16 ms 11 ms ge10-0.gwy2-tor.bb.allstream.net [
8 10 ms 9 ms 25 ms srp0-0.core1-tor.bb.allstream.net [
9 7 ms 18 ms 16 ms
10 24 ms 11 ms 12 ms
11 108 ms 47 ms 107 ms
12 24 ms 35 ms 78 ms www.rogers.com []
13 125 ms 107 ms 97 ms www.rogers.com []
14 86 ms 11 ms 10 ms www.rogers.com []

Trace complete.

C:\Documents and Settings\Cobra>


C:\Documents and Settings\Cobra>ping www.rogers.com

Pinging www.rogers.com [] with 32 bytes of data:

Reply from bytes=32 time=15ms TTL=114
Reply from bytes=32 time=12ms TTL=114
Reply from bytes=32 time=14ms TTL=114
Reply from bytes=32 time=10ms TTL=114

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 15ms, Average = 12ms

C:\Documents and Settings\Cobra>


Update 3:

Im now using a modded CAT5 as a Crossover cable; my main computer workin as a router, and the 2nd mostly for email & net while playin UT2K3.

Errr, rogers' eval period expired...


speeds have dropped slighty with 2compters, but still respectible.

the tracert is pretty decent:

Tracing route to www.rogers.com []
over a maximum of 30 hops:



Original Review:

Well, i have had Rogers Hi-Speed for more then a year now, i am pretty pleased with their service. Its not the best (speed wise), but far from the wost (relyablity & support wise).

When i 1st had the service installed, i was switching from Dail-up (i dont know how i ever could stand it) to Cable. I got the internet as part of a deal they had on; if we get Rogers Hi-Speed, we would get (i think it was) a $200 discount from Futureshop, instore that day. So, i bought something small, signed up for rogers, and then got a $200 off my JVC stero, not a bad deal.

Installation was pretty easy, at least the hardware end of it. When it came to actually gettin on, there were some problems with my old dail-up connections settings and stuff, & windows 98. So, after messin with it for about 2hrs, i called rogers tech support, and with-in minuts they had me online (prob was something to do with the IP stacks in windows 98, not sure exactly).

I enjoyed my download speeds of 3.5mbit and my uploads of 500kbit (i think it was, or close to it) for months. downloads nearing 500kb/sec was amazing! expeciaily up from a 56k modem!

Durring that time i had next to no problems at all, speed was great, no outtages (except i think 1 cable outage, but thats it).

Afew months later, they pulled a fast one on us (rogers users), and dropped our speed from 3500/500 to 1500/192!:( since then, it seemed sad, but, nothing i can do about it, cept switch isp (and i plan on it soon:D).

Still paying a monthly fee of ~$45, and gettin less then half the speed, but with the S-CDMA modem, it was more like 1/4 or less, i was getting mad and frustrated. Althou, the main reason i wanted hi-speed was to play online games (counter strike mostly), the pings were still good, i complained afew times, but nothing came of it. Still, their relyablity was GRADE A++ thou, never went down, only time i remember was once when the cable went out, and they had it back up with-in 30min or so.

Not to long ago, i started having some problems thou, and thought this was the end of this service, and i would switch. For 3days straight (1 of them i had a call in for a apt thou, so, technically it dun count) i was losing my connection and havin BIG problems. I called rogers tech support, and the next day they had a guy out to swap the Modems, and now i have found a "new speed" with in them, constant @ 170+kb/sec.

All-in-all, the service is quite nice, not tooooo much to complain about, other then speeds. I am suppose to have a Dynamic IP, yet it dun seem to change too often. When i 1st subscribed, i got a SoHowear 10/100PCI card, CAT5 cable, and a Terayon TeraPro TCM-200 "SharkFin" modem, installation was free (part of the deal). Now, since the issue, i still have the SoHowear 10/100 PCI NIC. But ive gotten a Webstar DOCSIS cable modem, some new CAT5 (in the box with the NEW modem), and a USB cable.

Their tech support has been more then great, ive never waited more then 5-10 min to talk to support.

The only thing i can recommend to the company is to either a) raise the speed back up, or b) lower the price (perferibly a).

member for 12 years, 1048 visits, last login: 39 days ago
updated 1.3 years ago





Rogers is garbage .. enjoy data caps


North York, ON

Re: crap

clearly you have difficulties reading...
...I updated a very old review to say I've canceled