 Review by AR 
UPDATED: 1.4 years ago
member for 9.1 years, 5151 visits, last login: a few hours ago
 Toronto,ON
 $35 per month
 "Don't need a phone line to get DSL"
 "High latency, erratic performance"
 "It's a value service; doesn't require POTS"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have Rogers at home through my company. That's why I am not filling out the monthly cost, install coordination and pre-sales info fields. I am only reviewing what I, as a user experience.
Well, for the most part, service has been ok. There was a period of about 2 weeks when it was shot to hell. I'd lose connection, pinging DSLR, I'd get 1000ms response times, gaming online was impossible.
Tech support put me through the motions of "bad router", "reboot" and so on till I got lucky and found a tech support guy who noticed the immense packet loss and documented the exact scenario in the trouble ticket.
Now it's ok. Latency is not as good as I had with DSL back in the US but I have service and looking at the threads in the Rogers forum, I suppose I should be thankful for that.
My overall opinion: if someone else can provide reliable service, be it at 1.5Mbs compared to 3Mbps with Rogers and you value low latency over raw speed, drop Rogers.
Update: Jan 5th 2007: I have had speed problems for over 4 months now - I get 330kbps when I am supposed to get 1.5Mbps (or close). Opened a WSR which was closed due to them determining "customer has no problems". I am most likely going to move in the next month or so and I'll research how Rogers performs in that area before going with them.
Update #2 Jan 2007: Re-reading my own initial review, that news server is there no more for binary downloads. I have removed that from the "Good Points" category. Rogers has no USP or redeeming value compared to any other broadband provider.
Update#3: May 2008: I moved downtown and the service install went quite well. Have no problems. I must mention though that I only use the internet service for casual browsing and very light downloading. Not the power user I was years ago. However, this $35/month service suffices for my needs.
Followup comments:  Kegger_CDN
join:2002-08-18
London, ON
 ·Rogers Hi-Speed
1 edit | Tell Rogers what to do I am assuming the technician that came to your house (they did come to your house right ?) did the following:
Ensure proper connection:
- Cable run off tap directly to your service panel
- 1.5Ghz 2 way splitter to split off cable TV service and Internet service
- Cable from out on splitter directly to in on your modem, no wall outlets, couplers, splitters or any other breaks a straight run (so you have a small hole in your floor where it runs into your computer room)
- For TV I would get the other out to go into a 15Db amp with 4 outputs and each of those outputs going to your TVs - in this case pretty wall plates are acceptable
- Test the signal at the tap to ensure it is up to par and nothing is wrong down the line
- Test the signal on your service panel where it goes into the in on the 2 way splitter - if not up to par they will have to replace that entire cable from the tap to your service panel - I had to have this done as my house is over 20 years old - they have to dig a little track in your lawn
- Test the signal at the end of the cable where it goes to the in on your modem
Now, assuming this is all OK, ask them for a modem swap. I have had 2 exact same scenarios where swapping the modem solved the problem, and 1 where the modem was connected to the OUT on the amplifier instead of being split off before the amplifier to the TVs
Both cases were on the 3Mbps service and throughput was less than 1Mbps and tech support said this was within specification - after swapping the modems throughput went to 2.7-2.8Mbps and by not going through the out on the amplifier drop outs disappeared
In all cases the modems were the old Teryon grey battleship ones with fins - I upgraded to a Motorola SB5100 (not sure what their latest is now) and get 9.9Mbs on their 10Mbps service
And although I think you said you already did from a previous post, connect your machine's ethernet directly to the modem thus eliminating any other possible links, and if you have another ethernet cable use it instead
I hope this helps, but if you are in an apartment building I have no idea how they would do that | |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON | Re: Tell Rogers what to do Hi Kegger,
Which of my reviews are you responding to? My 2008 service is quite ok.  | |
| | | Kegger_CDN
join:2002-08-18
London, ON | Re: Tell Rogers what to do Hi AR, I was replying to your original post without seeing the "have no problems" in your update #3 - glad to hear it.
Oh well maybe someone will find that post useful if they are not getting anywhere near the advertised throughput. | |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON | Re: Tell Rogers what to do Thumbs up for your contribution! | |
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