 Review by J E F F 
member for 9 years, 3639 visits, last login: a few hours ago
updated 79 days ago
 Kitchener,ON
 $39 per month about 7 days "Finally reliable." "Cap should be higher." "You're trapped in Canada..."
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(ratings match consensus)
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Was it my postal code? Well, then, had these baby working at two different locations. Never got more the one half of the advertised speeds. Constant disconnects a real issue, as are the slow modem boot up (to the internet). Tech support..yeah, I'll format my HD for you. Reinstall Windows? Sure, why not. Throw computer out the window> Yep. But we know it's not a NETWORKING issue on YOUR side...right?
I should add they did improve once no long @home. But degraded quickly after that. A lot of bitching changed my profile, I believe to 'business', but it was switched back when my wife complained about the digital cable pixelating and they (tech) noticed something odd about our line. Back to slow speeds.
Okay, I will add this, I checked my postal code (N2N) on this, and it seems that no one on my code gets good speeds (Nov 2004). I was just curious, but Sympatico had all the tops speeds, and it seems now that Sympatico has most of the business for our postal code. I don't really understand why the are would be saturated. It is mostly low density...mostly large and medium sized houses. Their is 1 apartment in the area, 1 mall, 1 highschool, probably about 3 condo/townhome complex(s) in this area. There is no reason why this should be so slow. What's up with that?
Thanks.
Update December 26, 2009
So these guys convinced me to give them a second shot. Not that I had a lot of choices, my DSL is getting real bad. Paying 28.99 /month (minus discounts) for 3 meg service, which is twice as fast as mine. 25 GB limit, which is fine, since I stick to mostly legal activity and/or I don't need the usage.
Update January 2012
I bought a modem off of ebay and gave Rogers back the rental. No issues getting this connected. Got Netflix, realized that 25GB isn't going to cut it. Called Rogers to change profile to Express. They look into my account, complain about my Docsis 2.0 modem, and tell me to suck wind. I tell them I just got the modem. They tell me that it is impossible to change my profile with this modem, can't be done, no override, management can't do it, the President of Rogers can't do it, neither can the Prime Minister of Canada, the US President, nor Chuck Norris nor God. I ask to be transferred to "The Office of the President" (this is a technical term to get to the employee's who's hourly wage is too high so it makes it pointless arguing with the customer)...they said, no way, not even Mr. T could do that, but I can go talk to their supervisor. She comes online. I tell her I want the next tier, she looks at my profile and says "You just got that modem.." (that wasn't a question) and says "Okay, we upgraded up" Ha, go figure. 5 seconds and I am upgrade...no argument with this CSR. So Rogers does have some serious talent working there.
Anyway, speeds have been mostly up to where they should be...mostly. Not all the time. No complaint though, netflix works and so does downloading movies from iTunes and what have you.
January 2013 - Update
No major issues with the provider over the past year, other than low caps. They have increased the speed (I am at 45M/4M) which technically you could blow through the cap in less than a day. I'd been happier with a cap increase. (I am at 175 GB) I don't torrent at all, but between the kids playing Minecraft, Netflix, Hulu and updates on 8 devices or so...it's adds up quickly.
Overall, though, the service is excellent. Usually pricey, but I am 1/2 discount right now, so I won't bitch about that..
Comments:
 Reviews:
 ·Rogers Hi-Speed
| Rogers Internet Service Hi there,
Having been a customer with rogers for about 2.5 years, my sincere advise is - DO NOT take rogers internet service as rogers is a money greedy company with no regard for its customers. Also to add on their customer service consultants have no sense of customer service and are what I describe as arrogant.
Thank you for reading my comment and hope you dont fall into the Rogers Trap.
Best Wishes ! | |
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