Review by Dustyn
Good "No packet loss (versus Sympatico), faster downloads, all in one bundled bill."
- Location: Tottenham,ON
- Cost Contract price not specified. (6 month contract)
- Install: about 6 days
Bad "Customer support needs work... They are not very friendly people."
Overall "Somewhat better than Sympatico..."
|Pre Sales information:|
Value for money:
(ratings match consensus)
UPDATE: Friday, October 29, 2010:
No real issues to bring up. Connection remains stable. New contract pricing plan put into effect based being a long time customer. Monthly cost will be updated shortly...
- END TRANSMISSION - 11:45:45PM Eastern Standard Time
UPDATE: Sunday, April 23, 2006:
Returned Motorola SURFboard 5100 Cable Modem to local Rogers Video/Internet outlet because I have decided to upgrade my current EXPRESS plan to EXTREME. The deal I have made with Rogers is if I decide to purchase a NEW Motorola SURFboard 5100 Cable Modem for $99.95 (CAD), they will eliminate the $3.00/mth modem rental charge and they will automatically upgrade me to the EXTREME plan at no additional charge! I'm VERY happy to say I now have Rogers Extreme Internet and I'm only paying EXPRESS prices!
Nod too shabby.
NOTE: This is not some promotional deal where the price would be jacked up down the road. I have confirmation that I am locked in at this current set rate for EXTREME.
RANKING: Pre Sales Information knocked down a point from 4 to 3 as the 3 different people I have talked to get frustrated with me if I need clarification on something.
Quote: "Okay, sir? I just explained this to you.... What is it about this plan you are having so much difficulty understanding?"
*growls* The utter nerve of some people. This kind of B.S. used to get to me... but now I get the last smart ass rebuttal in and hang up each time I get some snobby uptight pencil pushing geek with a chip on his/her shoulder.
Do your damn job and cut the attitude!!
I'm only asking for clarification in the most friendly way I know how?
- END TRANSMISSION - 03:41:58AM Eastern Standard Time
UPDATE: Sunday, October 30, 2005:
No new news to report about Rogers@Home Hi-Speed ISP. Read previous review for information about my ISP.
UPDATE: Sunday, March 20, 2005:
*CONNECTION RELIABILITY: Changed from rank (5) to a (4).
Seeing some noticeable delays. Connection seems bogged down. Not as snappy as it used to be. May reset modem to see if this clears things up. May go as far as logging into the modem web interface and restoring factory defaults to flush out memory. Maybe a new IP is needed. Will try option one first.
- END TRANSMISSION - 11:39:45PM Eastern Standard Time
From order to live to 6 days. I was not impressed since I already had Rogers Cable wired through the house. I just needed a technician to come by and install the splitter outside my house and put in the new cable to connect to the modem. Rogers rep called me originally on January, 12, 2005 and offered us Rogers High Speed Lite for $19.95 for the first 6 months. We already had Sympatico HSE but inquired about the Rogers Express deal which is more or less the equivalent of Sympatico HSE 3.0. She offered it to me at $29.95 for the first 6 months then after being raised to 44.95 per month. But the incentive was that I could bundle my Cable and Cellular with High Speed Internet all under one service bill. They take 15% off my Cable Bill along with another 15% off my High-Speed bill for the life of the service. (does not expire)
Order was placed on January 12, 2005 and was live on January 18, 2005. Originally was booked for January 14, 2005 but was cancelled because I was "using" my phone.
Yeah... can you believe that? I was using my phone for 15 minutes the evening he was supposed to arrive at my home and after I hang up, the red indicator light was flashing on my phone. I pick up the phone to listen for messages and I get a Rogers rep telling me, "We're sorry, a Rogers technician was set to install your Rogers Yahoo! High-Speed Internet today between 5PM-8:00PM and verified nobody was home and had to cancel the appointment. Please reschedule with us for another appointment and we thank you for choosing Rogers Yahoo! High Speed Internet services. Have a great day!"
I was so pissed. He never came to my house!! Basically what Rogers is saying is that I have to keep the telephone line clear for 3 hours so Rogers can verify somebody is home. I sure as hell wished somebody would have told me that before hand!
To make a long story short I re-booked for January 18, 2005 and the tech came by extra early... 3:00PM! Luckily I was home...*geeze!* : \ ... he installed the cabling to my satisfaction *did a great job actually* installed the Motorolla SURFboard SB5100 Cable Modem and I was happily surfing the net.
*NOTE: The reason I was so pissed of at Rogers Customer Support is because the reps were talking back to me, questioning me as to why I couldn't re-book it for another day instead of making things easier on them. I couldn't re-book it easily because the last few days I was off sick and was off work. Now I have to explain to them why I need the tech to come in at a specific time after work instead of booking MORE time off of work?
Just come on the day and time a customer specifies?
It's that simple!
Or at least tell customers that they have to keep there phone lines clear!
Almost went back to Sympatico... but, now that I'm all hooked up with my Rogers Internet, I'm all set!
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updated 3.1 years ago