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Member review of Rogers Hi-Speed


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Reviews:
read 502 reviews (174 positive) (201 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$56 per month avg ($29 to $300)

Speed test results 3 year trend
Review by luma See Profile
UPDATED: 259 days ago
member for 4 years, 1706 visits, last login: a few hours ago


Ottawa,ON
$40 per month (36 month contract)
about 3 days
"Consistent Speed, good customer service, Quick/professional install, reliable, almost static ip."
"Tech support could use improvements. IVR sucks (I hate talking to computers)"
"Great ISP for the money"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    I signed up for Rogers a few years ago now and Have been very happy. On the same line I have HD PVR and 2 cable modems. I get 8megabits per cable modem at any given time.

    I HATE the IVR system when you call. I can't stand talking to a computer but after that its fine. I complained about the cost increase and I received some money off for 12 months. I was happy with that. Tech support could use improvements but they do what they can with the training they get. I was also told by a few techs that "Macs are not supported sir," even though on the website they clearly are supported.

    I would like to see higher upload speed because I work from home and uploading files to work is a pain.

    I am renting one modem and I purchased the other. No issues here.

    I use a Dual WAN router and I can download at nearly 2.0Megabytes per second from the newsgroups using 4 connections to the server (I use usenetserver.com)

    The connection tends to be very stable. I only had a couple of outages and for a few weeks my ip would change every day (making it hard to remote desktop) But it fixed itself and now its just fine.

    DNS servers are crap but I started using my Web Hosting companies dns server and it works fine since I did that change.


    Followup comments:
    view 1 comment

    moose777

    @rogers.com

    lost desktop rogers yahoo mail icon

    i had my email cancelled for a while and need to reinstall my rogers yahoo email icon to access the email , how can i do this, as i am using incredimail now
    permalink · 2007-01-06 17:27:14 · Reply to this
    Forums » comments on review of Rogers Hi-Speed

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